Front Desk Manager

AMBIENTE SEDONA•Sedona, AZ

4d•$27•Onsite

About The Position

Discover a world class company that continually strives to provide a memorable and unique experience to every person visiting the property. Ambiente team members provide guests with exceptional service during their stay in our beautiful Landscape Hotel that is uniquely designed to blend in with the mystical red rocks of Sedona, Arizona. To be considered for this role, candidates MUST: Learn and adapt into our LEAN culture. Both work and communicate effectively with other TEAM members. Greets and welcomes all guests approaching the front desk in a friendly service-oriented manner. Ensures all check-ins and check-outs are handled in a friendly, efficient, and courteous manner. Provides the highest level of guest service including but not limited to, providing information about local area activities and events, transportation, restaurants, and tours. Suggests site-seeing locations and hiking trails. Mains full knowledge of rates, packages, special promotions, closed out, and restricted dates. Maximizes daily room sales. Trains and develops staff to be experts in their daily work and provide excellent results in guest service. Consistently identifies opportunities to improve and enhance the guest experience. Develops relationships with fellow leaders to maintain open and positive communication between departments. Coordinates daily arrival/departure preparation, room assignments, guest amenity/recognition programs, and special requests. Occasionally lift and/or move up to 50 pounds. Have an eye to serve our customers with unrivaled quality. Have a Continuous Improvement/LEAN mindset in everything you do, every day. We invest in our TEAM members through competitive wages, on the job training, medical, dental, vision, life, and pet insurance, 401K, employee assistance program, a discounted travel program, paid vacation, sick leave, and holidays. Every TEAM member also has room to grow personally while advancing their careers. Every team member comes to work looking to improve everything they do on a daily basis no matter the role they play throughout the company. We are building a positive culture that will help us to improve our lives and the lives of those we touch. We behave consciously and intentionally. We are quality people providing quality service!

Requirements

Learn and adapt into our LEAN culture.
Both work and communicate effectively with other TEAM members.
Have an eye to serve our customers with unrivaled quality.
Have a Continuous Improvement/LEAN mindset in everything you do, every day.

Responsibilities

Greets and welcomes all guests approaching the front desk in a friendly service-oriented manner. Ensures all check-ins and check-outs are handled in a friendly, efficient, and courteous manner.
Provides the highest level of guest service including but not limited to, providing information about local area activities and events, transportation, restaurants, and tours. Suggests site-seeing locations and hiking trails.
Maintains full knowledge of rates, packages, special promotions, closed out, and restricted dates. Maximizes daily room sales.
Trains and develops staff to be experts in their daily work and provide excellent results in guest service.
Consistently identifies opportunities to improve and enhance the guest experience.
Develops relationships with fellow leaders to maintain open and positive communication between departments.
Coordinates daily arrival/departure preparation, room assignments, guest amenity/recognition programs, and special requests.