Front Desk Manager

The Lash Lounge Fishers•Fishers, IN

118d•$18 - $20

About The Position

We’re looking for a Front Desk Manager to lead and coach our guest services teams across two salon locations. This is a hands-on, player/coach role where you’ll train and motivate front desk associates, ensure smooth daily operations, and drive results in sales, memberships, and guest satisfaction. If you thrive in a fast-paced, people-focused environment and want a leadership role that blends customer service, sales accountability, and team management, this could be the perfect fit.

Requirements

3+ years of customer service experience (retail, hospitality, or beauty preferred).
1+ year of supervisory or team lead experience.
Strong sales skills with ability to coach others in selling.
Organized, detail-oriented, and able to multitask.
Confident communicator with ability to motivate and hold staff accountable.
Comfortable with POS systems, Microsoft Excel, and reporting tools (MindBody a plus).
Reliable transportation to travel between two assigned salons.

Nice To Haves

MindBody a plus

Responsibilities

Lead front desk associates to hit revenue, membership, and retail sales goals.
Actively promote memberships and packages; coach staff on consultative sales.
Deliver an elevated guest experience at every visit and ensure accurate transactions.
Manage staff schedules and ensure adequate coverage for all business hours.
Audit POS transactions and daily reports for accuracy; correct errors promptly.
Provide coaching and monthly scorecards to staff; hold 1:1 meetings to review performance.
Support recruiting by screening resumes and participating in interviews as needed.
Address guest issues promptly and coach staff on service recovery.
Maintain retail displays, stock levels, and front desk presentation standards.
Track and report on KPIs including revenue, utilization, guest retention, lead conversion, and reviews.