Front Desk Manager
About The Position
About Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do! T.E.A.M = Together Everyone Achieves More About the Role: Are you a passionate, energetic leader that impressing guests comes naturally? Are you an aspiring hospitality professional who is ambitious, eager to learn and understands the value of working in a team-based environment? If this sounds like you, consider this exciting opportunity! As Front Desk Manager , you will mentor our dynamic front office TEAM ensuring outstanding customer service and delivering positive delivering an exceptional experience to every guest at our hotel. TEAM Benefits: Bonus Eligible 401k Health/Dental/Vision/Life/Voluntary Insurance Team and Travel Discounts Career advancement opportunity Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available. Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!
Requirements
- Previous 2+ years of Front Desk Manager experience in a branded hotel environment
- College degree or coursework in hospitality related field preferred
- Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
- Fluency in English: additional languages preferred. Spanish language skills are beneficial
- Excellent verbal and written communication skills
- High energy with effective and influential people skills.
- Positive attitude and the desire to motivate others
- Strong leadership skills
- Superior interpersonal and customer service skills
- Reliable with the ability to multi-task and work under pressure
- Full availability is required, must be able to work varied hours including nights, weekends, and holidays
Responsibilities
- In this role you will be responsible for the training, coaching, and daily operations of guest services for the hotel.
- This includes the front desk, reservations, and audit as well as general guest services working side-by-side with the team daily.
- This position helps to set the tone for the guest experience and demonstrates leadership by setting the example of exceptional guest service.
- As Front Desk Manager, you will work effectively as a team contributor on all assignments and independently.
- The person in this key role is exceptional in communicating and coordinating work efforts with their team and others to achieve outstanding guest and team member satisfaction throughout the hotel.
- Performs quality work within deadlines with or without direct supervision.
Benefits
- Bonus Eligible
- 401k
- Health/Dental/Vision/Life/Voluntary Insurance
- Team and Travel Discounts
- Career advancement opportunity
- Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.
- Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
251-500 employees
