Front Desk Manager

Four Seasons Hotels and Resorts•Fort Lauderdale, FL

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale’s best shops, restaurants, marinas and entertainment – surrounding you with the spirit of one of the world’s top yachting locales. The Front Desk Manager oversees the daily operations of the Front Office, ensuring seamless arrivals, departures, guest communication, and service delivery. This leadership role manages a team of Assistant Managers and Front Office professionals, ensuring polished execution, exceptional guest experiences, and strong alignment with Rooms Division standards.

Requirements

At least five years of hotel experience, including one or more years in a Rooms Division management role, preferably in a luxury hotel or resort.
Excellent personal presentation and interpersonal skills.
Extensive knowledge of Front Office operations, luxury service standards, and guest engagement best practices.
Strong time‑management skills with the ability to multi‑task, prioritize, and adapt within a fast‑paced environment.
Ability to operate all computer equipment necessary to perform the job; knowledge of Opera and Micros preferred/is a plus.
Excellent communication and interpersonal skills; proven ability to lead teams and collaborate cross‑departmentally.
Ability to lift, carry, and move up to 20–30 lbs. if needed.

Nice To Haves

knowledge of Opera and Micros preferred/is a plus.

Responsibilities

Lead, mentor, and support the Front Office team to deliver exceptional, anticipatory service throughout the guest journey.
Oversee daily arrival and departure experience, including VIP coordination, room assignments, special requests, and group needs.
Ensure the smooth and efficient operation of registration, cashiering, and guest service functions.
Partner closely with Housekeeping, Reservations, and other departments to ensure accuracy and alignment for all guest stays.
Collaborate with the Revenue Manager to optimize room availability, selling strategy, occupancy, and revenue.
Foster effective communication and follow‑up on guest issues, requests, and concerns, ensuring timely resolution.
Manage staffing, scheduling, training, and performance development for the Front Office team.
Uphold Four Seasons service culture standards while promoting engagement, coaching, and continuous improvement.
Support residential operations as needed for this mixed‑use property.