Front Desk Manager

Four Seasons Hotels and Resorts•Westlake Village, CA

19d•$82,000 - $87,000

About The Position

Four Seasons Hotel Westlake Village is seeking a Front Desk Manager to lead our Front Desk, Guest Services, and Concierge teams while delivering exceptional, personalized service at every touchpoint. This leadership role plays a key part in shaping the guest experience, ensuring seamless daily operations, and upholding the highest Four Seasons standards of excellence. The ideal candidate is a people-focused leader who inspires teams, fosters a culture of care, and brings our commitment to service and hospitality to life each day.

Requirements

Minimum of 2–3 years of Management experience within Luxury Hospitality
Exceptional leadership, organizational, and interpersonal skills with the ability to motivate diverse teams, fostering a culture of respect, collaboration, and continuous improvement.
Strong leadership, coaching, and team-building abilities.
Excellent communication, problem-solving skills, and guest-focused mindset.
Proficiency with hotel PMS systems (Opera experience highly preferred).
Exceptional interpersonal and customer service skills, with a natural ability to engage and connect with guests.
Fluent in written and spoken English; additional languages a plus.
Successful candidate must possess legal work authorization in the United States.

Nice To Haves

Experience working with Forbes Travel Guide standards is an advantage.

Responsibilities

Lead, coach, and develop a dynamic Rooms team, hiring, training, scheduling, and conducting performance evaluations.
Coach and guide Front office team members, including the Assistant Managers, Front Desk Agents, and Concierge, providing performance feedback and development support.
Oversee daily Front Office operations including arrivals, departures, VIP handling, billing accuracy, room blocking, and guest communications.
Respond to guest requests and resolve service challenges with professionalism, empathy, and creativity.
Ensure financial accuracy, credit compliance, and daily cashier balancing.
Monitors room inventory, availability, and guest preferences to optimize occupancy and satisfaction.
Act as the senior operational leader when needed, responding confidently to emergencies and guest-impacting situations.
Foster seamless collaboration with Concierge, Bell/Door teams, Kids Program, Valet, and Communications.