Front Desk Manager

Marriott International•Milwaukee, WI

67d•$52,000

About The Position

The Westin Milwaukee is seeking a proactive, experienced, and customer-focused Front Desk Manager to oversee our front desk operations. This individual will be the primary point of contact for guests, ensuring a welcoming and professional environment, while also leading and mentoring the front desk team to deliver exceptional service and efficient operations The Front Desk Manager will carry out all daily shift operations of the Front Office department. Provide leadership, training and shift flow management while coaching front desk agents and supervisors. Create proactive hiring plans and assist in hourly interviews. Provide the highest quality of service to guests and ensure associates do the same. Will act as an ambassador of our establishment Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, etc.

Requirements

Prior leadership or supervisory experience and any experience with the specific brand hotel or upscale property is a bonus!
A passion for service with a positive, can-do attitude
The desire to develop and coach associates and create an environment for your team to thrive.
Ability to creatively problem solve and execute against the strategy and deliver results.
Strong knowledge of Front Desk operations
Ability to prioritize needs of guests
Strong communication skills
College Degree preferred, minimum of 2 year degree or equivalent work experience
Experience in similar leadership role required
Able to traverse entire hotel multiple times a day.
Requires bending, stooping, lifting, pushing, and pulling

Nice To Haves

Prior leadership or supervisory experience and any experience with the specific brand hotel or upscale property is a bonus!

Responsibilities

Carry out all daily shift operations of the Front Office department.
Provide leadership, training and shift flow management while coaching front desk agents and supervisors.
Create proactive hiring plans and assist in hourly interviews.
Provide the highest quality of service to guests and ensure associates do the same.
Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, etc.
Ensure goals are met for all guest service related measures.
AES plans and actions implemented and measured.