Front Desk Manager/Sales Coordinator

River Link Hotels•Groton, CT

44d

About The Position

The Hampton Inn Groton is seeking a hands-on Front Desk Manager/Sales Coordinator with a hotel operations background to join our team. This role will be responsible for the day-to-day operations of the hotel with an emphasis on associate and guest relations, development of people, sales and quality assurance.

Requirements

Previous hotel operations leadership experience
Demonstrated passion and sense of urgency in the achievement of results
Excellent time management skills, strong leader of people
Attention to detail and highly organized
Must be self-motivated and results oriented
Willingness and ability to train and develop associates
Creative problem-solving skills
Familiar with common computer software programs including Microsoft outlook, word and Excel.
Must be willing to work varied hours including evenings, weekends & holidays

Nice To Haves

Hilton PEP experience preferred but not required

Responsibilities

Assist in new associate orientation and onboarding
Train and support all Front Desk associates and ensure performance in accordance with established hotel brand standards
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Responsible for coordinating internally with the sales & marketing team.
Generating reports, preparing proposals, collections details, coordinating with clients & suppliers.
Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, group rooms resumes)
Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.
Arrange and co-ordinate meetings, events and any appointments.
Create and manage Company and Travel Agent profiles on the property management system.
Load and Manage Rate Codes to the Hotel Software, And link the negotiated rates to the correct company profiles.
Adhere to all Company and brand standards
Compliance with Federal & State Labor laws
Ongoing review of staff to ensure adherence to established policies and procedures
Participate in monthly reward and recognition meeting /celebrate hotel and associate achievements
Establish and maintain open collaborative relationships with direct reports, team members and partner hotel leadership.
Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
Oversight of front desk operations
Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
Identify areas of concern and develop strategies to improve performance
Recognize service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results
Active participation in budgeting and forecasting to maximize hotel revenue and profits
Perform administrative duties, including, but not limited to; Profit and Loss Statements, Scheduling and Payroll