Front Desk Luxury Spa Concierge

Nashville•Nashville, TN

11d

About The Position

Front Desk Spa Concierge at Woodhouse Spa - Nashville (Midtown) TN. Voted Best of Nashville 2020-2024 by Nashville Scene Awarded America's Favorite Day Spa by American Spa Magazine #1 in the Massage & Spa Services category - 2025 Entrepreneur Franchise 500 NOW HIRING : Part-Time Full-Time Ready to make a difference and be an important part of our Team? Front Desk/Customer Service/Guest Relations At this front desk position, your graciousness will be the first impression people feel when they arrive at our spa. As a member of our Front Desk Team, you will be the face of Woodhouse Spa. You are an expert at creating a world class experience for each guest. Whether they’re here to purchase a gift card, book an appointment, or embark on a luxurious retreat, you will help facilitate each guest’s time at the spa from beginning to end. Passion Meets Purpose at Woodhouse At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us. Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth. About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

Requirements

1 year of front desk or customer service experience – at a spa, restaurant or hotel is preferred.
Experience using a scheduling spa software is preferred.
Ability to work weekends - 1 Weekend day shift required of all Employees
Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards
Possess strong professional communication and excellent customer service skills
Must be able to multi-task in a fast paced environment.
Must have the ability to stand for long lengths of time.
Positive attitude is required.

Responsibilities

Open or close the spa depending on your shift schedule.
Check-in each guest for their service and assist at check-out after their service has concluded.
Answer our multi-line phone system -Schedule services for guests using our MEEVO software system.
Retail products and Series.
Confirm appointments and help prepare therapists for service day.
Pre-book our guests at check-out for future services.
Provide amenities to guests when needed.
Provide 5 Star Customer Service.
Ensure and maintain spa cleanliness and presentation at all times.
Ensure Sanitation Standards are met and exceeded in Spa.

Benefits

401(k) matching
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Paid time off
Vision insurance
401(k)
Opportunity for advancement
Health Benefits to include: Health Insurance, Dental & Vision for Full Time Employees
401K with 100% on first 4% Employer Match - ALL Employees
Competitive hourly wage.
Paid Vacation - ALL Employees
Free Parking
A fast-paced, team-oriented environment.
Being an expert on all Woodhouse Signature Services and MEEVO System software.
Continuous customer service and retail product training.
Opportunities to grow in our Company and the spa industry.
Generous discounts and opportunities to enjoy services and products.