Front Desk Lodge Host (Part-Time)

Clayton Homes•Maryville, TN

2d•$22 - $27

About The Position

The Front Desk Lodge Host is responsible for cultivating a warm and welcoming atmosphere for Lodge guests by providing world class customer service. Working as part of a team and independently, the Lodge Host creates a stress-free environment for guests and facilitators that visit the Lodge. The Front Desk Lodge Host Duties / Responsibilities : Welcomes visitors by greeting them, in person or on the telephone Assist with guest check in and direct guests to proper area upon arrival Engage with guests to answer questions or assist with resolving any concerns/complaints. Assist guests with any last-minute requests or desires to make their visit more enjoyable. Answers phone, emails, guest requests, referring inquiries to the appropriate team member as necessary Assist with computer and copy/office services for guests. Ensure elements of the Lodge are ready before guests arrive. Assist team with AM guest needs. Ensure inventory of office supplies and update inventory sheet when inventory is completed Receive packages deliveries and shipments and ensure they are delivered to correct team. Maintains safety and security by following procedures, monitoring visitor/vendor log, issuing visitor badges and keys. Be well versed in Lodge property, local area, and main office. Provide live Monscierge and Canva assistance. Ensure Opera stays up to date by aiding the Cabin Coordinator and Events teams throughout the day Assist Events Team with setup, day-of tasks and cleanup as needed. AM walk through at the beginning of shift of all common spaces to ensure cleanliness and readiness for the next day. Ensure the Lodge is locked and TV/heaters/fireplace is off after events. Perform regular check of the restrooms and hand towels. Assist Guest Services teams with special projects, ordering and seasonal decor changes. Actively participate in Guest Service Team meetings. Assist Guest Services team with all transportation needs. Booking vehicles, categorizing/updating the calendar accordingly based on each reservation Sending appropriate information to the individuals who have reserved our company vehicles and keeping track of all vehicle keys Assisting with cleaning the two Lodge golf carts, ensuring the cleanliness of the golf carts before the end of day. Assist with transportation to and from the airport as needed. Assist the Guest Services Manager with gassing the vehicles as needed and the cleanliness of vehicles and golf carts.

Requirements

Highschool diploma or equivalent
1-3 years related experience required
Guest Service or in-person customer service experience
Problem-solving skills is a must
Strong written and verbal communication skills required
Friendly, welcoming, and professional disposition required
Basic phone and computer skills required
Ability to adapt to changing situations and/or requests to accommodate guests
Detail oriented with the ability to multi-task and prioritize assignments
Ability to remain calm under pressure
Ability to work with minimal direction
Self-starter
Team player
Must be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc.
Ability to lift 20+lbs
Must be able to communicate with others via phone, email, and in person.
Must be able to exchange accurate information with others.
Primarily works in an indoor, temperature-controlled, sealed-window office environment.
Work primarily involves sitting / standing.

Responsibilities

Welcomes visitors by greeting them, in person or on the telephone
Assist with guest check in and direct guests to proper area upon arrival
Engage with guests to answer questions or assist with resolving any concerns/complaints.
Assist guests with any last-minute requests or desires to make their visit more enjoyable.
Answers phone, emails, guest requests, referring inquiries to the appropriate team member as necessary
Assist with computer and copy/office services for guests.
Ensure elements of the Lodge are ready before guests arrive.
Assist team with AM guest needs.
Ensure inventory of office supplies and update inventory sheet when inventory is completed
Receive packages deliveries and shipments and ensure they are delivered to correct team.
Maintains safety and security by following procedures, monitoring visitor/vendor log, issuing visitor badges and keys.
Be well versed in Lodge property, local area, and main office.
Provide live Monscierge and Canva assistance.
Ensure Opera stays up to date by aiding the Cabin Coordinator and Events teams throughout the day
Assist Events Team with setup, day-of tasks and cleanup as needed.
AM walk through at the beginning of shift of all common spaces to ensure cleanliness and readiness for the next day.
Ensure the Lodge is locked and TV/heaters/fireplace is off after events.
Perform regular check of the restrooms and hand towels.
Assist Guest Services teams with special projects, ordering and seasonal decor changes.
Actively participate in Guest Service Team meetings.
Assist Guest Services team with all transportation needs.
Booking vehicles, categorizing/updating the calendar accordingly based on each reservation
Sending appropriate information to the individuals who have reserved our company vehicles and keeping track of all vehicle keys
Assisting with cleaning the two Lodge golf carts, ensuring the cleanliness of the golf carts before the end of day.
Assist with transportation to and from the airport as needed.
Assist the Guest Services Manager with gassing the vehicles as needed and the cleanliness of vehicles and golf carts.

Benefits

Full-time team members have the flexibility to create their own health, dental, and vision benefits package.
Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals.
Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.
Clayton’s Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga / barre studio, volleyball and basketball courts, walking paths, and a disc golf course.
Clayton is committed to creating an inclusive workplace.
Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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