Front Desk Lodge Host

Clayton • Maryville, TN

13d • $22 - $27

About The Position

The Front Desk Lodge Host is responsible for cultivating a warm and welcoming atmosphere for Lodge guests by providing world class customer service. Working as part of a team and independently, the Lodge Host creates a stress-free environment for guests and facilitators that visit the Lodge.

Requirements

• Highschool diploma or equivalent
• 1-3 years related experience required
• Guest Service or in-person customer service experience
• Problem-solving skills is a must
• Strong written and verbal communication skills required
• Friendly, welcoming, and professional disposition required
• Basic phone and computer skills required
• Ability to adapt to changing situations and/or requests to accommodate guests
• Detail oriented with the ability to multi-task and prioritize assignments
• Ability to remain calm under pressure
• Ability to work with minimal direction
• Self-starter
• Team player

Responsibilities

• Welcomes visitors by greeting them, in person or on the telephone
• Assist with guest check in and direct guests to proper area upon arrival
• Engage with guests to answer questions or assist with resolving any concerns/complaints.
• Assist guests with any last-minute requests or desires to make their visit more enjoyable.
• Answers phone, emails, guest requests, referring inquiries to the appropriate team member as necessary
• Assist with computer and copy/office services for guests.
• Ensure elements of the Lodge are ready before guests arrive.
• Assist team with AM guest needs.
• Ensure inventory of office supplies and update inventory sheet when inventory is completed
• Receive packages deliveries and shipments and ensure they are delivered to correct team.
• Maintains safety and security by following procedures, monitoring visitor/vendor log, issuing visitor badges and keys.
• Be well versed in Lodge property, local area, and main office.
• Provide live Monscierge and Canva assistance.
• Ensure Opera stays up to date by aiding the Cabin Coordinator and Events teams throughout the day
• Assist Events Team with setup, day-of tasks and cleanup as needed.
• AM walk through at the beginning of shift of all common spaces to ensure cleanliness and readiness for the next day.
• Ensure the Lodge is locked and TV/heaters/fireplace is off after events.
• Perform regular check of the restrooms and hand towels.
• Assist Guest Services teams with special projects, ordering and seasonal decor changes.
• Actively participate in Guest Service Team meetings.
• Assist Guest Services team with all transportation needs.
• Booking vehicles, categorizing/updating the calendar accordingly based on each reservation
• Sending appropriate information to the individuals who have reserved our company vehicles and keeping track of all vehicle keys
• Assisting with cleaning the two Lodge golf carts, ensuring the cleanliness of the golf carts before the end of day.
• Assist with transportation to and from the airport as needed.
• Assist the Guest Services Manager with gassing the vehicles as needed and the cleanliness of vehicles and golf carts.

Benefits

• Full-time team members have the flexibility to create their own health, dental, and vision benefits package.
• Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals.
• Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.
• Clayton’s Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga / barre studio, volleyball and basketball courts, walking paths, and a disc golf course.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees