FOH Park Manager

Red Door Bounce LP•Escondido, CA

44m

About The Position

Primary Role: Oversee front desk operations and lead the Cashier / Front Desk team to ensure an efficient, welcoming, and organized guest arrival experience.

Requirements

Must be 18 years or older (required to supervise minor team members).
Previous customer service or leadership experience preferred.
Strong multitasking and organizational skills.
Comfortable enforcing company policies and procedures.
Clear, confident communicator.
Weekend and peak-hour availability required.

Nice To Haves

Previous customer service or leadership experience preferred.

Responsibilities

Supervise and support Cashiers / Front Desk team members during all shifts.
Train new front desk staff on check-in procedures, wristband system, POS transactions, and guest communication standards.
Ensure consistent and accurate execution of guest check-in, waiver verification and ticketing,
Manage guest flow during peak times, separating reservations, walk-ins, and group arrivals efficiently.
Serve as the escalation point for guest questions, concerns, or policy misunderstandings.
Oversee POS accuracy and ensure all transactions are processed correctly.
Monitor front desk organization, ensuring cleanliness and readiness at all times.
Conduct shift resets and ensure the area is fully prepared for the next team/guests.
Communicate with Park Leads and Party Coordinator to maintain operational alignment.
Lead with calm authority during high-volume periods.
Model professionalism, urgency, and guest-first communication.
Provide real-time coaching and corrective feedback when needed.
Maintain strong attention to detail in transactions and documentation.
Take ownership of the front desk environment and team performance.