FOH Manager

Pinstripes•North Bethesda, MD

About The Position

Pinstripes is known for attracting exceptional people who are passionate about service. Our Venues are dynamic in layout and design; no two Pinstripes are the same. We generally host hundreds of guests each week in our Bistro, Bowling, Bocce, or Bar areas. We also host and execute numerous events a week, from corporate small happy hours, to social gatherings, to seated coursed dinners. Managers will be exposed to every workgroup (service, host, and bar), manage different zones of the venue, run private events, and see daily, weekly, and quarterly financials, so it is clear how to move the venue forward financially. From professional development classes to mentoring and guidance from your colleagues, we create well-rounded restaurateurs who are also savvy businesspeople. What's in it for you: Benefit Package Medical, dental and vision insurance Health Savings Account option – including company HSA contribution Flexible Spending Accounts 401K Employee Assistance Program Company provided Short Term Disability Insurance Company provided Long Term Disability Insurance Flexible Vacation Voluntary benefits – LifeLock Protection, Pet Insurance, Accident and Critical Illness offerings Growth opportunities, with several new restaurant openings Discounts on Food, Beverage and Activities

Requirements

Must be 21 years old and over

Responsibilities

Knows the specs and standards in the Training Manual
Actively seeks opportunities to uphold company standards for food, beverage, service, and aesthetics
Ability to run and execute shifts
Ability to open & close the venue with the correct aesthetics
Maintain company standards for aesthetics throughout the shift
Shows ownership of assigned area
Attention to detail
Ensures good shift flow
Actively controls labor to hit budgets
Hold Inspirational and knowledgeable Pre-shifts
Engaging with the staff
Communicates the information to the staff
Coach service in all workgroups: See It, Say It
Ability to hold disciplinary or hard conversations with staff and hold people accountable
Communicates staff issues well with other Managers
Professionalism
Communication Strategy
Is approachable and is the ‘Go To’ Manager on the floor
Table touches with guests
Actively seeks to engage and connect with the guest
Ability to handle guest situations and to solve the guest completely
Actively seeks community involvement

Benefits

Medical, dental and vision insurance
Health Savings Account option – including company HSA contribution
Flexible Spending Accounts
401K
Employee Assistance Program
Company provided Short Term Disability Insurance
Company provided Long Term Disability Insurance
Flexible Vacation
Voluntary benefits – LifeLock Protection, Pet Insurance, Accident and Critical Illness offerings
Growth opportunities, with several new restaurant openings
Discounts on Food, Beverage and Activities