Front Desk Host - Dollywood's DreamMore Resort & Spa - Part Time Year Round

All Career•Pigeon Forge, TN

18d

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Front Desk Host checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The purpose of the Front Desk Host is to assist Resort guests with any needs or questions that arise during check-in and check-out while providing a personalized and excellent customer service. The Host will be e fficient and courteous operation of all front desk duties and responsibilities is expected, in adherence to company policies and procedures. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Basic computer knowledge and usage preferred
At least six (6) months directly related front desk experience required
Previous experience in a hospitality environment strongly preferred
High school diploma or equivalent
Must be at least 18 years of age
Must be able to successfully pass a background check and drug screen
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be able to be productive in a fast-paced, dynamic environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must show appreciation of others
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively using standard English grammar and punctuation
Able to tolerate various temperatures while working outdoors
Able to meet the physical demands of the job
Able to lift at least 25 lbs
Able to stand majority of the shift

Responsibilities

Welcomes guests in a friendly, upbeat and positive manner, solves minor problems, and ensures guests have a great stay
Enters data into computer, including some minor accounting functions
Registers guests in and out of the conference center/resort
Establishes and secures proper guest credit. Handles any billing questions and inquiries
Utilizes customer service skills to help solve guest-related problems within scope of authority
Answers and directs all incoming calls and in-house calls received on the main switchboard console promptly and efficiently. Takes messages as required and delivers accordingly
Makes hospitality calls for new arrivals nightly
Performs all accounting duties including posting charges, account settlements, and shift closing
Maintains the front lobby area, ensuring cleanliness at all times
Coordinates guest recreation as needed. Assists Conference Planning staff as needed
Maintains accurate daily event information
Maintains daily posting of event sheet
Maintains supply of informational brochures, flyers, and maps
Maintains current knowledge of events in the area, points of interest, and services in the area
Comprehensive knowledge of the park hours and special events
Management reserves the right to change and/or add to these duties at any time