Front Desk Host
About The Position
The Front Desk Host is the welcoming face and primary point of contact for our guests. This multifaceted role combines the traditional responsibilities of a Front Desk Agent with the personalized service of a Concierge. The ideal candidate is a warm, engaging, and highly organized individual with a passion for hospitality and a deep knowledge of New York City. You will be responsible for ensuring a seamless arrival and departure experience, attending to guest needs throughout their stay, and providing expert recommendations for local attractions, dining, and transportation.
Requirements
- Prior experience in Front Desk or customer service role, preferably within a hotel or hospitality environment, is a plus.
- Exceptional attention to detail and a commitment to high-quality work.
- Ability to work independently and efficiently, as well as collaboratively within a team.
- Strong organizational skills.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- Proficiency in property management systems (PMS) such as Opera, Fidelio, or similar.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Fluent in English; proficiency in additional languages is a significant plus.
- Extensive knowledge of New York City's attractions, restaurants, and cultural landscape.
- Ability to stand, walk, pull, push, bend, stoop, and lift for extended periods.
- Ability to lift and carry up to 25-30 pounds.
- Manual dexterity to operate necessary equipment and handle supplies.
- Ability to work flexible hours, including overnights, weekends and holidays, as needed.
Responsibilities
- Warmly welcome and register guests upon arrival, verifying reservation details and processing payments efficiently.
- Handle guest check-ins and check-outs accurately and swiftly, ensuring all necessary paperwork is completed.
- Answer and direct incoming calls professionally and courteously, providing information and taking messages as needed.
- Manage room assignments, ensuring special requests are accommodated whenever possible.
- Maintain accurate guest records and update profiles with preferences and relevant information.
- Process all forms of payment, including cash, credit cards, and direct billing, accurately and securely.
- Respond promptly and courteously to guest inquiries, requests, and complaints, escalating issues to management when necessary.
- Maintain a clean and organized front desk and lobby area.
- Adhere to all hotel policies and procedures, including safety and security protocols.
- Proactively engage with guests to understand their needs and preferences.
- Assist guests with transportation arrangements, including taxis, ride-shares, and public transit information.
- Maintain an up-to-date knowledge of local events, cultural activities, shopping, and points of interest.
- Handle guest mail, packages, and deliveries.
- Assist with luggage handling and storage when needed.
- Cultivate relationships with local businesses and vendors to enhance guest experiences.
- Provide directions and maps, offering insightful tips for navigating the city.
- Anticipate guest needs and offer solutions before being asked.
- Participate in training sessions and departmental meetings as required.
- Perform other duties as assigned by the Front Office Manager on Duty or Director of Operations.
Benefits
- Comprehensive health, dental, vision, 401(k) matching, and other standard perks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
