Front Desk / Host

Dave & Buster's Inc.•Winston-Salem, NC

1d•$7 - $10•Onsite

About The Position

The Front Desk / Host position at Dave & Buster's is crucial for creating positive and welcoming initial impressions for Guests. This role involves guiding Guests through their retail, game rental, and dining experiences, acting as an ambassador to the building. The position requires a strong communicator who can deliver an unparalleled Guest experience by coordinating various aspects of their visit, from greeting and seating to processing transactions and managing wait times. It operates in a fast-paced, noisy environment where no two days are the same, offering flexible schedules to accommodate other commitments.

Requirements

Must be friendly and able to smile frequently
Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B
Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times
Must demonstrate ability to read and communicate in English
Must be able to articulate clear greetings, requests for assistance, and farewells to Guests
Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention
Must be at least 16 years of age
Work days, nights, and/or weekends as required
Work in noisy, fast paced environment with distracting conditions
Read and write handwritten notes
Lift and carry up to 30 pounds
Move about facility and stand for long periods of time
Walk or stand 100% of shift
Reach, bend, and stoop frequently

Nice To Haves

Restaurant, retail, or cashier experience preferred

Responsibilities

Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun
Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones
Smiles and greets Guests upon entering
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action
Bids farewell to Guests leaving
Ensures everything was satisfactory and invites Guests to return
Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
Reviews the cleanliness and organization of the Front Desk and Host station
Ensures all menus are stocked and properly cleaned and maintained
Checks for restocking of necessary supplies
Brings all areas up to standard
Discusses problem areas with Manager
Conducts merchandise inventory during and after shift, if applicable
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness
Notifies Manager of any Guest that is perceived to be unhappy
Assists other Team Members as needed or as business dictates
Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary
Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas
Manages flow from the front doors, efficiently helping Guests with needs and directing as needed
Manages wait times and communicates information as needed to Guests, Team Members, and Managers
Delivers silverware as Guests are seated
Makes timely and accurate calculations of bill transactions
Greets and assists Guests efficiently and with a smile while processing transactions
Is responsible for the reconciliation of any monies from their banks
Completes “To Go” order transactions for Guests and ensures accuracy
Sells merchandise from the Front Desk, if applicable