Front Desk / Guest Services - Urban Medspa & Weight Loss Center

GVO Partners • Charlotte, NC

13h • Onsite

About The Position

Urban Medspa & Weight Loss Center combines advanced skincare and weight loss treatments with a welcoming, inclusive approach, aiming to help clients look and feel their best through personalized care, expertise, and genuine hospitality. The Front Desk / Guest Services associate will be the welcoming face of the medspa, handling patient check-ins, scheduling, phone calls, and administrative support. This role also involves discussing services, packages, and products with patients, with opportunities to earn commission or bonuses through upselling and cross-selling. The ideal candidate will have strong customer service skills, enjoy helping people, and thrive in a fast-paced environment, ensuring a warm, seamless guest experience from check-in to check-out.

Requirements

• Minimum 2 years’ experience in customer service, administrative, or front desk/reception roles.
• High school diploma or equivalent required.
• Computer proficiency, especially with Microsoft Word, Excel, and scheduling systems.
• Strong communication, listening, and organizational skills.
• Professional and empathetic demeanor when interacting with patients and colleagues.
• Must be eligible to work in the United States and able to work on-site (not remote).
• Comfortable with sales conversations and recommending services or products.

Nice To Haves

• Experience in medical, dental, spa, or similar front desk/reception roles.

Responsibilities

• Greet and check in guests with warmth and professionalism.
• Provide excellent customer service while managing patient flow.
• Verify and update guest information in our system accurately.
• Monitor the waiting room to ensure comfort and communicate delays.
• Answer and route incoming phone calls in a friendly and professional manner.
• Ensure a smooth, welcoming scheduling experience for guests.
• Schedule appointments, confirm visits, and coordinate with clinical staff.
• Communicate clearly with patients, providers, and teammates.
• Educate guests on services, packages, and offerings.
• Encourage return visits and service add-ons.
• Maintain medical charts, guest files, and records.
• Assist with data entry, filing, and basic office organization.
• Use Microsoft Word, Excel, and scheduling software as needed.
• Support team members with general office duties and special projects.

Benefits

• 401(k) matching
• Dental, Health, and Vision insurance
• Paid time off (PTO)
• Supportive and collaborative work environment
• Commission and/or bonus opportunities based on sales performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED