FRONT DESK GUEST REPRESENTATIVE

OYO Hotel & Casino Las Vegas • Las Vegas, NV

401d

About The Position

The Front Desk Guest Representative at OYO Hotel & Casino Las Vegas is responsible for providing exceptional customer service to guests through effective communication and dispatch services. This role involves handling incoming and outgoing calls, assisting with guest requests, and maintaining accurate records while ensuring compliance with company policies. The representative will work in a fast-paced environment, collaborating with various departments to enhance guest experiences and resolve issues efficiently.

Requirements

• Must be 21 years of age or older.
• One year of high volume call center or customer service experience, or equivalent education and training.
• High school diploma or GED required.
• Effective communication skills in English, both written and oral.
• Ability to work varied shifts, including weekends and holidays.

Nice To Haves

• Experience working in a similar hotel setting.
• Experience with OPERA hotel management software.

Responsibilities

• Handle all incoming and outgoing calls in a courteous and efficient manner.
• Provide dispatch services for guest requests related to luggage assistance, housekeeping, wake-up calls, and other special services.
• Perform data entry for requested services in housekeeping, front desk, and facilities.
• Inform guests of property functions and facilities upon request.
• Maintain up-to-date knowledge of property information, events, promotions, and amenities.
• Read departmental training material and stay informed about company policies and procedures.
• Maintain accurate records for all requests and ensure customer requests are met within established guidelines.
• Operate the TDD machine and assist with performance evaluations.
• Provide management with observations and suggestions for process improvements.
• Perform other job-related duties as assigned.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Employee assistance program
• Vision insurance
• Employee discount
• Life insurance
• Referral program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED