FRONT DESK GSR

SILVERTON CASINO LLC•Las Vegas, NV

1d•Onsite

About The Position

The Silverton Casino Hotel Front Desk Agent is responsible for welcoming guests and providing a pleasant experience in a professional and efficient manner throughout their stay. This includes checking guests in and out, answering questions, booking reservations, and resolving guest concerns positively. The role also involves providing service for the gift shop and selling sundries at the front desk.

Requirements

6 months Hotel Experience.
Identification that establishes identity.
Identification that establishes the right to work in the United States.
Health Card.
Nevada Gaming Registration TAM Card.
Knowledge of Front desk Operations, and Guest Services, Gift Shop, Room Reservations, PBX and Players Club.
Basic math and spelling skills.
Ability to demonstrate good organizational skills.
Sufficient experience, education, and job knowledge to meet current business needs.

Responsibilities

Maintains a high quality of guest service according to Be Amazing service Standards.
Responsible for checking in and out of guests.
Handles all incoming reservation calls with efficiency and professionalism.
Anticipating and addressing guests' needs and resolving their problems and complaints within limits of authority.
Must be able to book guest reservation assist with cancellations, and answer questions on hotel rates, facilities, services, and special promotions.
Coordinating with other departments to help ensure guests enjoy their stay.
Displays an image of friendliness and accessibility to our guests.
Such other job-related duties might be assigned by instruction from management.
Always maintain a positive attitude.
Always ready to help our guests and our team members.
Other duties as assigned.
Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
Adhere to all appearance and uniform standards.
Maintain an open line of communication with Managers.
Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
Ability to accept performance feedback in a professional manner.
Regular attendance to all scheduled shifts is considered an essential function of the job.
Arriving on time for all scheduled shifts is considered an essential function of the job.