Front Desk Greeter

SHELL FEDERAL CREDIT UNION•Cypress, TX

48d•Onsite

About The Position

The Front Desk Greeter is responsible for projecting a positive, welcoming image to members, visitors, and vendors for the Service Support Center. Provides administrative support to Facilities team and Performs other clerical work in support of the office such as: prepares various recurring and special memos and reports by gathering information from files, utilizing computer software, graphics spreadsheets, etc.

Requirements

No experience required.
High school diploma or general education degree (GED).
Knowledge of Credit Union products and services.
Welcoming and helpful demeanor.
Must possess professional verbal communication skills.
Ability to work in an open-concept workspace/environment.

Responsibilities

Consistently meet all Shell FCU service Commitments; Shell FCU Employee Creed and Shell FCU Service Distinctions.
Accountable to maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including, but not limited to, the Bank Secrecy Act.
Required to complete annual training sessions as instructed or scheduled.
Perform job duties and responsibilities in compliance to Shell FCU policies, procedures, philosophy, and standards of performance.
Greets and welcomes each member, visitor, and vendor with a smile. Kindly offers direction to the appropriate area and/or team member.
Sign Visitors into Better Lobby and offers an estimated wait time, if applicable.
Check in on guests when time permits and offer water and or coffee.
Aids in creating a positive and high energy environment for the lobby.
Maintains awareness of the lobby surroundings.
Performs various administrative and clerical duties as assigned.
Works with the Management team to send out important reminders, daily productivity, and other useful information to the team.
Updates Marketing material throughout the branch, as needed.
Maintains the lobby to keep it clean, clear of clutter and presentable for all visitors.
Order office supplies.
Develop and maintain a filing system.
Assist with vendor coordination including vendor setup, contracting, and invoice processing.
Maintain Vendor contact lists.
Assist with the planning and execution of special events.
Maintain electronic and physical files, proofreading and editing documents.
Handle incoming and outgoing deliveries – maintains appropriate logs as required.
Manage calendar and confirmation of meetings for the VP of Facilities & Facilities Manager.
Performs additional duties as assigned.