Front Desk Fitness Attendant

Elevation Corporate Health•Overland Park, KS

67d

About The Position

The Front Desk Fitness Attendant will control access into and out of the exercise facility and assist with operational functions related to membership processing, appointment setting and fee-based transactions. The Front Desk Fitness Attendant will greet and interact with all facility members on a regular basis, always delivering exceptional customer service.

Requirements

High School Diploma
CPR/AED certification required
Excellent verbal/written communication, customer service, and presentation skills
Excellent computer skills including Microsoft and Google Suite
Maintain all required certifications throughout duration of employment
Show support for company values through participation in Elevation programs and meetings
Adhere to policies and procedure outlined in the Elevation Handbook
Adheres to site uniform policy/Elevation Health dress code
Demonstrate commitment to professional growth through industry and company involvement and goal setting/achievement

Responsibilities

CUSTOMER SERVICE
Anticipate member needs and provide proactive service during peak and non-peak times
Engage with members on a one-on-one basis, providing education, support and ensuring their safety
Provide prompt response to medical emergencies and complete required documentation with proficiency
Ensure proper and accurate membership processing procedures are followed
Listen, cooperate, and be respectful towards all team members, members, and client(s)
Positively contribute to a welcoming, friendly and team environment where respect is demonstrated, contributions are recognized, and process improvement is encouraged
Be readily available to answer questions, assist members and support fellow team memb
Demonstrate proactive communication to keep General Manager informed of important program and client developments
ADMINISTRATION
Ensure proper membership processing procedures are followed
Respond to emergency situations in accordance with Elevation Health and client site policy
Report all maintenance, facility and risk management items promptly
Communicate professionally and respond promptly to emails, phone calls and member inquiries
Promote available member services and programs
Enforce facility policies and procedures
Review company communications and complete action items by established due dates
OTHER
Proactively assist with the inspection of the facility daily and report any cleaning, facility, or equipment issues to appropriate personnel
Meet and support objectives, goals and initiatives of the specific Elevation team
Contribute new ideas, seek internal and external resources to support the goals of the teams
Adheres to timelines, produces quality work, show initiative by taking on team responsibilities
Attend and actively participate in team meetings
Seek out internal/external resources and explore opportunities for professional growth
Other duties as assigned