Front Desk Attendant

CAHUILLA•Anza, CA

1d•Onsite

About The Position

POSITION SUMMARY Represents the hotel to guests throughout all stages of the guests stay from the time of reservation to check out ensuring to provide Skys the Limit service to all guests.

Requirements

High school diploma or GED required.
At least 18 years of age
Ability to speak, write and read English language.
Ability to work on a broad variety of projects.
Knowledge of a variety of computer software applications.
Ability to work a flexible schedule, including evenings, weekends and holidays.
Ability to stand for long hours at a time.

Nice To Haves

Previous hotel related experience is preferred.

Responsibilities

Provides excellent guest service to both internal and external guests.
Actively supports the companys culture of Skys The Limit guest service.
Answers phones professionally and cheerfully within 3 rings including transferring, routing, taking messages and booking guests hotel reservation.
Complete a room reservation for any given period of time knowing what type of accommodations, rates and special services are available. In addition, the ability to properly code all said reservations as to the rate type, source, market, etc.
Recognize and create guest profiles to help maximize accuracy and guest recognition. Quick to collect, pick up and trace helpful information on the guest(s) to utilize during their stay.
Utilize the hotel system in retrieving, updating and inputting room reservations.
Assists in the pre-registration and blocking of rooms for reservations.
Efficiently checking in/out guests, which involves retrieving guest reservation, verifying special requests and accommodations, programming room keys, calculating room charges, making approved changes to the guests account and collecting form of payment for the charges included.
Ensures all cash and cash equivalents payments are accounted for at the beginning and end of each shift.
Responds to guest requests, complaints or inquiries while providing a high level of guest service.
Understanding of room status and room status tracking with knowledge of room location, room type and room rates.
Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices to upsell rooms and promote other services/amenities of the hotel.
Accurately coordinate/relay guest requests to other departments such as Housekeeping for early check-in, late check-out, special requests, etc.
Provides telephone answering service, deliver mail and answers inquiries regarding the surrounding area.
Processes retail transaction for Market retail purchases for both hotel guests and casino guests.
Full knowledge of Club Elevate Players Club and able to assist existing Club Elevate Members and sign up new guests for Club Elevate.
All other duties assigned