Rockstar Front Desk & Financial Coordinator
About The Position
We’re looking for a high-performing Front Desk & Financial Coordinator to be a cornerstone of our chiropractic clinic’s success. This is not an entry-level front desk role. This position is for someone who is confident, polished, and thrives in a fast-paced healthcare environment—someone who can lead financial conversations, support care plan conversions, and create an exceptional patient experience from start to finish. If you love working with people, are comfortable talking about money, and take pride in running a tight, organized front office, you’ll thrive here. Your Impact In this role, you are the gatekeeper of patient experience and financial clarity. Your ability to communicate clearly, stay organized, and confidently guide patients through care and payment decisions directly impacts patient outcomes, clinic flow, and revenue.
Requirements
- Experience in a chiropractic, medical, or healthcare front office role strongly preferred
- Proven comfort with financial coordination, care plan reviews, and payment collection
- Experience with insurance verification; PI/PIP experience a strong plus
- Proficiency with EMRs and standard office software
- Ability to multitask and prioritize in a fast-moving clinic setting
Responsibilities
- Deliver a warm, professional, and consistent patient experience at every touchpoint
- Lead daily front desk operations including check-in, check-out, scheduling, and phone communication
- Anticipate needs, manage priorities, and keep the clinic running smoothly—even on busy days
- Maintain accurate, compliant patient records in the EMR
- Lead care plan and financial discussions with confidence, clarity, and professionalism
- Clearly explain treatment recommendations, fees, insurance benefits, and payment options
- Collect copays, cash plans, co-insurance, and balances without hesitation
- Ensure patients fully understand expectations before moving forward with care
- Support insurance verification, billing coordination, and documentation
- Assist with patient statements and financial processes related to PI and PIP cases
- Monitor daily schedules and proactively manage flow, cancellations, and gaps
- Support providers by keeping operations efficient and on time
- Handle administrative tasks with accuracy, urgency, and follow-through
- Support internal referral and reactivation efforts
- Assist with patient follow-ups, promotions, and retention initiatives
- Represent the clinic with consistency, professionalism, and confidence in all external marketing events
Benefits
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
