Front Desk Experience Maker

Skiptown • Charlotte, NC

5d • $14 • Onsite

About The Position

As a Skiptown Support Skipper , you’ll set the tone for every guest experience. From greeting clients and answering questions to managing bookings and supporting smooth check-ins and check-outs, you’ll make sure everything runs seamlessly at the front desk. If you love helping people, staying organized, and creating great first impressions, this role is for you.

Requirements

• You’re friendly, approachable, and love helping people (and pups!)
• You thrive in a fast-paced environment where every day is different
• You’re organized and can manage multiple tasks at once
• You’re calm under pressure and great at problem-solving
• You enjoy working as part of a collaborative team
• Ability to stand, walk, and move for extended periods during shifts
• Ability to safely lift and handle up to 30 lbs
• Comfortable working in an environment with dogs, pet hair, and occasional messes

Nice To Haves

• Customer service, hospitality, or front desk/concierge experience
• Experience in a pet care environment or knowledge of pet services
• Familiarity with scheduling or booking software

Responsibilities

• Welcome guests warmly and provide prompt, friendly service
• Answer questions about services, memberships, pricing, and events
• Assist with daycare, boarding, and grooming check-ins and check-outs
• Manage bookings and reservations using Skiptown’s software
• Process payments for services, memberships, and retail sales
• Promote Skiptown memberships, services, and special offers
• Keep the front desk and lobby clean, organized, and guest-ready
• Communicate updates and important information between guests and team members
• Document and escalate guest concerns or incidents as needed

Benefits

• Free VIP Membership to Skiptown
• Cha-Ching Fridays! (We get paid weekly)
• Employee discounts on all Skiptown services
• Free DoorDash DashPass subscription
• 50% discount on The Farmer’s Dog fresh pet food
• Discounted pet insurance through Spot

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees