Experience Guide (Front Desk Associate)

The NOW Brier Creek•Raleigh, NC

4d•$15 - $16•Onsite

About The Position

The NOW Massage is a place where guests escape the stress of daily life and experience the power of massage therapy in a modern, inspiring setting. We are seeking a passionate, driven, and results-oriented Experience Guide who thrives on building connections, driving membership sales, and delivering exceptional service. This role is perfect for someone with a proven sales background who loves creating memorable guest experiences while exceeding sales goals.

Requirements

Sales Rockstar: Minimum 1–2 years of sales experience (hospitality, retail, fitness, or wellness industry preferred).
Goal-Oriented Achiever: Thrives in meeting and exceeding personal and team targets.
People Connector: Outstanding communication and relationship-building skills.
Professional & Polished: Reliable, detail-oriented, and able to multitask in a fast-paced environment.
Spa Enthusiast: Passionate about health, wellness, and self-care.

Responsibilities

Drive Sales: Consistently meet and exceed monthly membership and retail goals through expert product knowledge, confident communication, and closing skills.
Deliver Exceptional Guest Service: Greet every guest warmly, educate them on services, enhancements, and membership benefits, and ensure a smooth, enjoyable visit.
Create Loyal Members: Build strong relationships that turn first-time guests into lifelong members through tailored recommendations and follow-up.
Manage the Front Desk: Handle appointment booking, payment processing, and accurate records in our booking system.
Promote the Brand: Share our mission, services, and offerings in a way that excites guests and inspires them to commit to their wellness journey.