Front Desk & Experience Specialist

Gummi World•Lakeway, TX

12d•Onsite

About The Position

As our Front Desk & Experience Specialist, you are the first and last impression of our brand. You create genuine connections, guide new clients into the right services, and help turn curious walk-ins into long-term members. This role blends hospitality, sales, and wellness advocacy. You’re not just checking people in—you’re building relationships, telling our story, and helping our community grow.

Requirements

Naturally approachable, confident and personable
Assertive in a friendly way—you’re comfortable initiating conversations and asking for the close
A connector who remembers names, faces, and personal details
Sales orientated, but never pushy—you believe in what we offer
Passionate about health, fitness and wellness
Creative and proactive, always thinking of ways to elevate the member experience
Organized, reliable, and detail-oriented
Comfortable in a fast-paced, people-facing environment

Nice To Haves

Experience in boutique fitness, wellness, hospitality, or luxury retail
Sales or customer experience background
Personal interest in fitness, recovery, nutrition, or holistic health
Social media comfort (IG stories, reels, client engagement)

Responsibilities

Greet every client with warmth, energy, and professionalism
Manage check-ins, scheduling, and basic admin tasks
Educate clients on memberships, classes, personal training, recovery services, and retail
Confidently sell memberships, packages, and add-on services
Build rapport with new and existing members to foster community
Support social media or in-studio promotions (content ideas, events, campaigns)
Anticipate client needs and resolve issues before they become problems
Maintain a clean, welcoming, and on-brand front desk environment
Communicate client feedback and insights to the team