Front Desk/Director of First Impressions

ClearSight Center • Plano, TX

46d • Onsite

About The Position

The Director of First Impressions serves as the first point of contact for patients, providing a warm welcome and ensuring a professional, efficient front desk-concierge experience. This role supports clinic operations through exceptional customer service, precise data entry, smart scheduling, and administrative support while fostering a positive impression of the clinic. You are going to set the tone for the patient experience!

Requirements

• Travel to other locations for training or meetings as required.
• Detail-oriented, and CRM and EHR Proficient.
• Previous Concierge, Billing, Front Desk Required.
• Adhere to the company's core values and serve a culture of service.
• Take charge of front desk responsibilities with a calm and composed demeanor.
• Delegate or prioritize tasks effectively to meet workflow needs.
• Promote and participate in ongoing education and training.
• Communicate effectively with all team members, patients, and providers.
• Ability to work and excel in a dynamic, fast-paced clinic environment.
• Commit to participating in strategic initiatives and special projects as needed.
• Complete relevant department certifications within the designated timeframe.
• Ability to accept and verify all payment methods collected from patients, including cash, check, credit cards, and financing companies.
• Complete and comply with all OSHA and HIPAA certifications.
• Commit to a full-time position, working five days a week, with flexibility based on business needs, including rotating Saturdays.
• High school diploma or equivalent required.
• Strong computer and organizational skills, including intermediate knowledge of Word, Excel, PowerPoint, and Google Drive or similar cloud-based file management systems.
• Excellent phone and in-person communication skills.
• Values Alignment: Demonstrated commitment to core values – Be Precise, Honor Each Person, Reach for Remarkable, and Stay Humble.

Nice To Haves

• Bilingual is a plus.
• Prior front desk, receptionist, or customer service experience preferred.

Responsibilities

• Greets patients warmly upon arrival and bids them farewell with professionalism and care.
• Provides excellent phone and in-person communication, including scheduling, follow-ups, and general inquiries.
• Performs quick and accurate data entry into electronic health records and practice management systems.
• Files documents accurately and maintains organized records.
• Ensures all patients feel welcomed, valued, and confident in their choice of care provider.
• Performs multiple tasks simultaneously in a fast-paced environment while maintaining accuracy and professionalism.
• Remains current on relevant issues, practices, laws, policies, and procedures.
• Performs additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees