Full-time : Front Desk Customer Service Representative / Sales
About The Position
Sales Associate / Customer Service Representative Drybar – Brentwood, TN At Drybar Nashville, we specialize in one thing and do it better than anyone else: blowouts . Our philosophy is simple— No cuts. No color. Just blowouts. We're looking for friendly, enthusiastic Sales Associates who are passionate about customer service and thrive in a fast-paced, team-oriented environment. As a Bartender at Drybar Brentwood, you're the face of the client experience—from check-in to check-out. You ensure smooth shop flow, follow Bartender Non-Negotiables, and support daily operations and sales. You play a critical role in delivering exceptional service and maintaining a fun, efficient, and professional atmosphere. Schedule we are seeking: FULL TIME ( Monday 2-7 / Tuesday 2-7 / Wednesday 2-7 / Sunday 10-6) Why You’ll Love Working at Drybar Brentwood: Competitive pay – Earn $15+ per hour based on performance Lucrative commissions – $5–$10 for each membership sold + 10% on product sales Paid time off – Vacation and sick time Free blowout each month Bonus incentives for membership sales Employee discounts on all retail products Flexible scheduling Growth opportunities – Clear career path and ongoing professional development Fun, positive work culture Drybar is proud to be an equal opportunity employer. We comply with all federal, state, and local laws regarding background checks and employment eligibility. Key Responsibilities Client Experience & Front Desk Operations Greet and check in/out clients using Booker Manage client profiles and troubleshoot scheduling or POS issues Handle payments, tips, and commissions with integrity Answer phones and voicemails promptly Review client notes to ensure personalized service Shop Flow & Team Support Pair clients with stylists and manage break schedules when needed Support shop management in maintaining smooth daily operations Serve complimentary beverages and engage clients to create a bar-like vibe Maintain clear communication with team and leadership Sales & Product Knowledge Recommend and sell products, tools, and memberships Restock and maintain retail displays Support merchandising and inventory tasks Cleanliness & Standards Maintain shop cleanliness and complete assigned side work Follow all opening, closing, and shift duties Training & Culture Help onboard and train new Bartenders Contribute to a positive, team-first culture Attend mandatory meetings and uphold Drybar’s 10 Core Values
Requirements
- 1+ years of customer service experience in a fast-paced environment (e.g., retail, front desk, hospitality, or salon/spa)
- Experience with point-of-sale (POS) systems preferred
- High school diploma or equivalent
- Ability to multi-task , problem-solve , and maintain composure under pressure
- Must be able to stand/walk for 6–8 hours per shift
- A strong track record of delivering exceptional customer experiences
- Technically savvy and comfortable with front desk operations
- Professional, friendly, and team-oriented demeanor
Responsibilities
- Greet and check in/out clients using Booker
- Manage client profiles and troubleshoot scheduling or POS issues
- Handle payments, tips, and commissions with integrity
- Answer phones and voicemails promptly
- Review client notes to ensure personalized service
- Pair clients with stylists and manage break schedules when needed
- Support shop management in maintaining smooth daily operations
- Serve complimentary beverages and engage clients to create a bar-like vibe
- Maintain clear communication with team and leadership
- Recommend and sell products, tools, and memberships
- Restock and maintain retail displays
- Support merchandising and inventory tasks
- Maintain shop cleanliness and complete assigned side work
- Follow all opening, closing, and shift duties
- Help onboard and train new Bartenders
- Contribute to a positive, team-first culture
- Attend mandatory meetings and uphold Drybar’s 10 Core Values
Benefits
- Competitive pay – Earn $15+ per hour based on performance
- Lucrative commissions – $5–$10 for each membership sold + 10% on product sales
- Paid time off – Vacation and sick time
- Free blowout each month
- Bonus incentives for membership sales
- Employee discounts on all retail products
- Flexible scheduling
- Growth opportunities – Clear career path and ongoing professional development
- Fun, positive work culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
