Front Desk Curator (on call) - Plunge Beach Resort

Coury Hospitality•Lauderdale-by-the-Sea, FL

12d•Onsite

About The Position

The Front Desk Curator is responsible for managing the resort’s direct phone system and communication within departments. This role solves all reservations changes/amendments, works closely with Front desk, Housekeeping and Engineering to ensure proper and efficient operations. The Front Desk Curator overall coordinates with various resort departments to ensure seamless guest service and communication flow.

Requirements

High school diploma or equivalent; Hospitality degree preferred.
2+ years of experience in front office, reservations, or rooms control in a hotel environment.
Proficiency in hotel PMS systems (e.g. Opera, OnQ, or similar).
Strong organizational skills and attention to detail.
Excellent communication and problem-solving abilities.
Ability to work in a fast-paced environment and handle pressure situations.

Nice To Haves

Hospitality degree preferred.

Responsibilities

Respond to guest calls/ inquiries, reservations email, third party extranets, SP2/Ops Tech Pro and Canary
Contact guests whose cards have declined payment 72hrs before arrival or immediately for advance purchase bookings
Assign rooms as new reservations come in and create Day Use reservations as they are received
Remind guests about the activity of the day or any new activation of the day
Following up on special requests from guests
Rush rooms with HSK and MTC by following up with both departments
VIP rooms with HSK and MTC and follow up with both departments
Coordinate with Front Desk, Housekeeping and Engineering to dispatch service requests efficiently
Handle emergency communications per resort protocols
Maintain accurate logs of calls, messages, guest requests and incidents
Maintain confidentiality and security of guests and resort information
Provide courteous and efficient service that aligns with the resort’s guest service standard
Ensure compliance with hotel policies and procedures related to room allocation
Call guests in queue who are on property waiting to be checked in once a room is available
Support Front Desk team as required during high- volume periods