Part Time Front Desk Counselor, Men's Inn

Pine Street Inn•Boston, MA

1d•Onsite

About The Position

The Part Time Front Desk Counselor will be primarily responsible for maintaining an exceptional customer service oriented Men’s Inn front Desk, including welcoming guests, staff and visitors in person and via phone. They will respond to guest and neighbor concerns and questions in a timely, professional and responsive manner, and operate an electronic entry monitoring system and multi-line phone system. Responsibilities also include logging all activities of the shift, creating guest ID’s, and frequent entry into the Pine Street data system. The counselor will maintain friendly and efficient Front Desk operations in a busy, unpredictable environment, and collaborate frequently with on-site security services as well as other Pine Street programs and departments. Additionally, the Part Time Front Desk Counselor will assist the guests of the shelter in accessing services such as food, clothing, medical care, and referral needs. The incumbent will ensure a safe and secure environment for guests and staff at the Men’s Inn by attending to all safety and security policies, intervene with assistance around substance abuse issues and mental illness, job training and educational needs, assess guests’ needs and assets to make appropriate transitional and housing referrals, and be an available resource for guests to assist them in their efforts to obtain permanent housing.

Requirements

High School diploma or GED
Effective computer skills/knowledge
Minimum one (1) year experience working with homeless population
Ability to communicate clearly both verbally and in writing

Nice To Haves

Bilingual in any language
Valid MA driver’s license in good standing
Knowledge in the areas of addiction, recovery, and mental illness
Knowledge of issues pertaining to homelessness

Responsibilities

Maintain an exceptional customer service oriented Men’s Inn front Desk
Welcome guests, staff and visitors in person and via phone
Respond to guest and neighbor concerns and questions in a timely, professional and responsive manner
Operate an electronic entry monitoring system and multi-line phone system
Log all activities of the shift
Create guest ID’s and perform frequent entry into the Pine Street data system
Maintain friendly and efficient Front Desk operations in a busy, unpredictable environment
Collaborate frequently with on-site security services as well as other Pine Street programs and departments
Assist the guests of the shelter in accessing services such as: food, clothing, medical care, and referral needs
Ensure a safe and secure environment for guests and staff at the Men’s Inn by attending to all safety and security policies
Intervene with assistance around substance abuse issues and mental illness, job training and educational needs
Assess guests’ needs and assets in order to make appropriate transitional and housing referrals
Be an available resource for guests to assist them in their efforts to obtain permanent housing