Front Desk Attendant - Williamsburg Inn

Colonial Williamsburg Foundation•Williamsburg, VA

21h•Onsite

About The Position

The Front Desk Attendant assists guests efficiently, courteously, and professionally in all front office related functions including registration, cashiering, and information. Upon being hired, the successful candidate will enter a probationary status, working up to 40 hours per week, and may become benefit eligible upon completion of this period. This role is for the Williamsburg Inn, an iconic Forbes Travel Guide Five-Star rated resort in Historic Williamsburg, known for its elegance, exceptional culinary experience, and stunning views of the Golden Horseshoe Golf Course. The Williamsburg Inn is part of the Colonial Williamsburg Foundation, a private, not-for-profit educational, historic, and cultural institution founded in 1926. The Foundation's mission is to preserve and restore 18th-century Williamsburg, Virginia's colonial capital, engaging, informing, and inspiring people to learn about this historic capital, the events that occurred here, and the diverse people who helped shape a new nation. Colonial Williamsburg is the largest living history museum in the U.S., operating the Historic Area, two world-class museums, a renowned research library, and five world-class accommodations including the Williamsburg Inn.

Requirements

Must be available to work all shifts including days, nights, weekends, and holidays
High school diploma or G.E.D.
Full time position
Ability to handle cash handling duties
Flexibility to include availability on short notice
Excellent public contact and organizational skills
Effective oral and written communication skills
Demonstrate the ability to: Handle guest complaints with professionalism and tact.
Demonstrate the ability to: Work effectively under pressure
Demonstrate the ability to: Stand for extended periods
Demonstrate the ability to: Respond quickly and professionally to situations
Demonstrate the ability to: Manage paperwork efficiently

Nice To Haves

Some front desk or guest relations experience preferred

Responsibilities

Assist guests efficiently, courteously and professionally in all front office related functions including registration, cashiering and information.
Maintain a high standard of service and hospitality at all times.
Train new employees.
Perform other duties as required.