Front Desk Coordinator

Cano Health • Coral Gables, FL

103d

About The Position

The front desk coordinator performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

Requirements

• High School Diploma or equivalent.
• At least one (1) year of experience in a medical facility.
• Working knowledge of medical insurance and/or knowledge of electronic medical record are preferred.

Nice To Haves

• Skill in operating phones, personal computer, software and other IT systems.
• Skill in oral communication.
• Ability to work in a fast paced environment.
• Ability to communicate with employees, patients and other individuals in a professional and courteous manner.
• Ability to pay close attention to detail and to ensure accuracy of reports and data.
• Fluent in English and Spanish.

Responsibilities

• Interact appropriately with patients and record information while greeting, checking-in, checking-out or scheduling appointments for patients.
• Utilize computer programs to add new patients, check patients in and out, print out relevant forms for processing, and schedule appointments.
• Handling incoming calls, take detailed and accurate messages, and ensure messages are directed to the appropriate individual.
• Clearly communicate information to our patients, visitors and staff.
• Verify patient insurance via phone or website and collect any necessary payment for services.
• Updating patient EHR as needed.
• Helping organize and maintain office common areas.
• Maintain supply inventory and alert manager when supply is low.
• Aiding patients as needed.
• Send correspondence via email, fax, USPS or FedEx.
• Any other duties as assigned by supervisor.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees