Front Desk Coordinator - Hayward, CA

The Joint Chiropractic•Hayward, CA

About The Position

At The Joint, our mission is to improve the quality of life through routine and affordable Chiropractic care. We are positively changing Chiropractic care nationwide. The Joint is the largest provider of non-insurance, self-pay Chiropractic health care in the United States. Our network consists of modern, consumer-friendly Chiropractic clinics and Doctors of Chiropractic that deliver quality care of the highest standards. At The Joint, our primary focus is on providing our patients with a pathway towards better health through ongoing Chiropractic maintenance and preventative care. The Joint Chiropractic is looking for part time Wellness Coordinators (Sales) to work in our busy chiropractic clinic. As a Wellness Coordinator at The Joint Chiropractic, you will be the first point of contact for patients. You’ll play a key role in making each of them feel at home and welcome. At The Joint Chiropractic, we have several different plan and package offerings that you will be responsible for selling to new patients so they can continue their chiropractic care with us at the most affordable rates, anywhere. In addition, keeping accurate patient records, having a thorough understanding of our computer systems and maintaining a clean and organized work place will also be important for your success.

Requirements

Minimum 1 year experience selling, preferably in a high paced retail environment
High school diploma or equivalent (associate's degree or higher preferred)
Cheerful and positive attitude
Able to work weekends/evenings (as required)
Able to use office equipment; computer, scanner, fax, and phone system
Proficient with Microsoft Office
Maintain the cleanliness of the clinic and organization of workspace
Dedication to high quality service
Maintain a professional appearance and wear Company approved attire
Confident in presenting and selling memberships and visit packages
Willingness to learn and grow
Able to stand and/or sit for long periods of time
Able to lift up to 50 pounds

Nice To Haves

Bilingual Preferred
Office management or marketing experience a plus!

Responsibilities

Greet patients with enthusiasm and build relationships
Educate Patients on wellness offerings and services
Share personal Chiropractic experience and stories
Offer and convert, using sales skills, patients to the Wellness Plan or Visit Package that is best suited to the patient's treatment plan according to the doctor's recommendation
Complete transactions using point of sale software and ensure all patient accounts are current and accurate
Assist patients with the completion of required paperwork
Participate in marketing/sales opportunities to help attract new patients into our clinics
Manage daily clinic operations including; ensuring it's clean and that inventory is stocked
Manage the flow of patients through the clinic in an organized manner
Execute all of The Joint Chiropractor’s Standard Operating Procedures
Provide the highest levels of customer service
Maintain the highest levels of professionalism and decorum at all times
Be a team player and contribute to a positive, healthy work place culture
Manage clinic phone calls