The Cove Front Desk

CoralTree Hospitality•Sunriver, OR

About The Position

Looking for your next great job opportunity? Join us at our Hiring Fair on April 7 from 4–6 PM at Sunriver Resort! The Front Desk Coordinator is responsible for greeting guests in a friendly and professional manner. They will book reservations and perform basic reception duties for The Cove. The Front Desk Coordinator will maintain the AAA Four Diamond standards. The Front Desk Coordinator will always conduct them self in a manner that supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. The Front Desk Coordinator shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

Requirements

High school diploma or equivalent preferred
Prior hospitality experience preferred
At least one year customer service experience preferred
Must be able to accurately follow instructions, both verbally and written
Must be able to work in a fast paced environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must be able to lift, carry push & pull up to 20 lbs occasionally

Responsibilities

Greets and welcomes guests upon arrival
Answers phone and books pool reservations for Resort Guests/Members
Promotes retail sales and accepts payment from guests
Gives guests a tour of the facilities if requested
Manages the entry of guests into the facility to ensure only those who have a confirmed reservation may enter
Provides each guest with a towel upon entry
Cleans Locker Room when needed
Answers guests questions regarding Cove and Spotted Frog Operations
Opens or closes the facility when needed
Uses POS system to ring up retail merchandise
Perform miscellaneous job-related duties as assigned
Able to follow routine verbal and written instructions
Contacts appropriate party, if necessary, when a guest problem is reported
Coordinates facility evacuations as needed for weather or health threats
Answers incoming guests calls and transfers appropriately
Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
Attends appropriate resort and departmental meetings
Resolves guest problems and is empowered to act in absence of manager
Maintains records for all VIPs, special requests, etc.
Maintains an up to date working knowledge of all resort amenities as well as any special events