Hingham Front Desk Coordinator

Glowbar Inc. • Hingham, MA

7h • Onsite

About The Position

The Studio Guide is the first and last touchpoint for every Glowbar client, setting the tone for an exceptional experience. Energetic, outgoing, and people-focused, Studio Guides embody a client-first mentality and bring a warm, engaging presence to the studio every day. In this role, Studio Guides stand at the front desk as the face of the studio, managing check-ins (-outs), appointment scheduling and adjustments to meet demand, and handling client communication by phone, email, and text with professionalism and care. They are also responsible for facility operations, ensuring the studio environment is clean, organized, and running smoothly. Selling memberships is a key responsibility of the Studio Guide role, with financial incentives tied to performance. Success requires confidence in client conversations, the ability to meet and exceed sales goals, and a genuine passion for helping clients make Glowbar a part of their routine. This is a role for someone who thrives on energy, consistency, and connection. Candidates should expect to be on their feet for extended periods while engaging with clients. Individuals who are not motivated by sales, dislike engaging with people, or struggle with punctuality will not succeed in this position.

Requirements

• 1+ years of hospitality experience (i.e. restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior customer service
• Passion for hospitality and servicing customers
• Flexible schedule: weekends, holidays, and varied weekday shifts
• Knowledge of salon/spa standards, policies, and procedures
• Forward-thinking problem solver with compassion for clients
• Enthusiasm for beauty, skincare, and continuous learning

Responsibilities

• Set the tone for an exceptional client experience
• Manage client check-ins and check-outs
• Schedule and adjust appointments to meet demand
• Handle client communication by phone, email, and text
• Ensure the studio environment is clean, organized, and running smoothly
• Sell memberships and packages
• Arrive before the start of each shift
• Work specific AM or PM shifts to cover the front desk
• Manage the waitlist
• Rebook clients immediately post service
• Perform laundry and towel service
• Provide field marketing support inside and out of the studio

Benefits

• Bonus eligible
• Medical, dental & vision insurance (FT Only- mostly covered by Glowbar)
• Disability, accident, critical illness & life insurance
• Employee Assistance Program (EAP) for mental wellness
• Paid Time Off(FT Only), Sick Leave, and Holidays
• Reliable schedules that respect your time
• Annual Glowbar Membership + 2 guest passes
• Employee discounts on skincare products + Friends and family discounts
• Commuter benefits
• Referral bonuses for bringing new glow-getters to the team
• Discounts on lifestyle brands, restaurants, theme parks, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees