Front Desk Coordinator

Shepherds House Ministries•Bend, OR

31d•Onsite

About The Position

At the Lighthouse our mission is to create safe, healing environments where all individuals feel valued, respected, and empowered to pursue personal growth and stability. We strive to feed the hungry, shelter the homeless, and walk alongside those facing life-controlling challenges such as trauma, addiction, and homelessness. Through emergency shelter, case management, and supportive services, we seek not only to address immediate needs but to foster lasting, positive change. Our vision is to help individuals break cycles of hardship and achieve meaningful transformation, ensuring that everyone in Central Oregon has the opportunity to find hope, stability, and healing. We are seeking a passionate and mission-driven Front Desk Coordinator to help expand the impact of Shepherd’s House Ministries across all sites and advance this life-changing work. The Front Desk Coordinator collaborates with the Director of Navigation Services, case managers, community partners, and volunteers to create clear pathways toward health, recovery, and stable housing for individuals experiencing homelessness. This role oversees the reception area, Front Desk and Safety Coordinator teams, ensuring participants are welcomed with care, connected to appropriate services, and supported in a clean, safe, and well-managed environment. In partnership with leadership, the Coordinator helps maintain a secure, organized, and healing space that supports participants’ physical, emotional, and practical needs while advancing The Lighthouse’s mission.

Requirements

High school diploma or equivalent; additional education or training in social services, security, or a related field is a plus.
Previous experience in a similar role, preferably in a shelter or social service setting.
Strong interpersonal skills and the ability to engage with a diverse community.
Familiarity with, and ability to use trauma-informed care and de-escalation techniques.
Ability to maintain confidentiality in accordance with organizational policies and applicable privacy laws.
Reliable, punctual, and able to work independently and as part of a team.
Basic computer skills, including proficiency in Microsoft Office and data entry.
Ability to adequately use phone systems and email.

Responsibilities

Maintain a clean, organized, and fully stocked Front Desk workspace while coordinating participant flow and lobby activity to ensure a safe, orderly environment.
Provide a welcoming and secure atmosphere where participants are encouraged to access day-use activities, navigation services, and onsite resources.
Lead and supervise Front Desk team members, including scheduling, onboarding, modeling expected work ethic, and supporting ongoing professional development.
Support implementation of new systems and protocols to improve operational efficiency and participant experience at The Lighthouse.
Oversee participant engagement processes, ensuring all entrants are greeted with kindness, directed appropriately, and properly checked in for services.
Ensure accurate documentation and reporting, including participant check-ins, occupancy and participation data, incident reports, and service outcomes.
Manage Front Desk operations including phone and message response, mail distribution, donation intake coordination, and supply tracking/procurement support.
Review and approve Incident Reports to ensure policy alignment, accuracy, and timely submission.
Collaborate with Safety Coordinators, volunteers, and SHM leadership to maintain a safe, secure, inclusive, and well-communicated working environment.
Carry out additional duties as assigned by the Director or Associate Director of Navigation Services to support the overall success of The Lighthouse.