Front Desk Coordinator

PrairieBand Casino & Resort•Mayetta, KS

33d

About The Position

The Spa Receptionist is responsible for greeting guests and members and must be well-versed in the facility and the different services and amenities offered. The Spa Receptionist is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Spa Receptionist may need to process transactions, handle money, and contribute to facility cleanliness. Welcome guests in the highest quality of guest service.

Requirements

High School diploma or GED
Customer service experience
Previous experience handling money
Excellent communication, customer service skills, and work ethic
Efficient, well-organized, and able to handle a variety of duties simultaneously
Professional manner, discretion, and appearance
Excellent verbal and written skills
Energetic, enthusiastic, and motivational
Strong team player
Proficient in appropriate computer skills and office equipment
Ability to lift 25 lbs.
Availability to work nights, weekends, and holidays
Availability to stand for long periods of time
This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
The employee is regularly required to use hands to handle, feel or operate objects, tools, or controls; and reach with hands and arms

Responsibilities

Ensures the quality guest service standards for guests
Reports any incident or accident to the Facility Manager.
Submits all paperwork and financial reporting, when applicable.
Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
Maintains a monthly inventory of supplies and or products, when applicable.
Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
Greets each and every guest with a smile and direct eye contact.
Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
Uses time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc. Ensures proper coverage when it's necessary to leave the area.
Keeps area clear of clutter and personal effects.
Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
Informs facility manager of any member, guest, or facility issues.
Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable.
Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.
Completes all assigned side work.
Attends all scheduled meetings.
Attends scheduled professional trainings.
Reports any incidents or accidents to a member of the management team.
Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
Ensure compliance with health, safety, and hygiene regulations.
Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
Other duties as assigned