Front Desk Coordinator

Sollis Health • New York, NY

9h • $26 - $30 • Onsite

About The Position

Sollis Health is looking for a passionate, customer service and hospitality-driven, Front Desk Coordinator to play an important role in our member’s experience as the first person they interact with when they come into our concierge clinics. You will be a first impression ambassador creating a memorable experience as you take patients through our intake and checkout process.

Requirements

• High School degree or equivalent required
• 1-2 years of previous hospitality and/or medical office experience strongly preferred
• Excellent administrative background, especially in managing customers on the phone
• Ability to efficiently execute (and often improve) established office routines and policies.
• Exceptional organizational and attention to detail.
• Excellent communication skills and the ability to work cross-functionally among departments and teams.
• Tech-savvy with the ability to learn new technology quickly.
• Ability to think and work independently, effectively, and efficiently as if running your own business unit
• Ambitious, strong work ethic, and open to new ideas

Responsibilities

• Greet members/patients in a warm and friendly manner as they enter our clinics ensuring they receive a high level of customer service.
• Manage patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation.
• Schedule follow-up appointments for medical evaluations, vaccinations and house calls as appropriate.
• Address any member questions or concerns promptly and escalate them as needed.
• Answer the Sollis medical hotline as needed and direct patients to the appropriate team members for their medical care, billing questions or other needs
• Keep the office space and the entire clinic clean and presentable meeting Sollis brand standards.
• Distribute mail and facilitating mailing items to members and signing for packages on occasion.
• Check inventory, ensuring rooms have adequate supplies, restocking where needed and partnering with the inventory coordinator to order more supplies as needed.
• Perform related duties as required.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED