Front Desk Coordinator

Bay Area Retina Associates•Pleasanton, CA

just now•Onsite

About The Position

Bay Area Retina Associates is a group practice of highly experienced ophthalmologists specializing in cutting edge retinal treatments who are dedicated to providing exceptional eye care to our patients. BARA has 10 convenient locations in the Bay Area and has been in the industry for 35 years. Our mission is to be the premier retinal provider, for our communities, by providing high-quality state of the art medical and surgical care to our patients. Bay Area Retina Associates is looking for a Front Desk Coordinator to join our team. The Front Desk Coordinator will be responsible for the following: Check patients in; update demographic and insurance information, collect signatures as needed. Check out and make follow-up appointments. Answer telephones and make appointments via computer scheduling. Schedule maintenance and upkeep. Relay phone messages to the doctors in a timely manner. Check eligibility, obtain authorizations, process referrals, drug inventory. Cash handling and end of day reconciliation, collect copays and balances. Perform recalls Sort mail and faxes Assist with rooming, rinsing, and numbing patients, as needed. Other Responsibilities: Other duties as assigned by Clinical Operations Manager, or physician.

Requirements

Excellent patient relations
Ability to handle multiple tasks simultaneously
Excellent communication
One year of past medical clinic or front desk experience preferred.
Minimum high school diploma. College degree or continuing education courses desirable.
Must be able to remain in a stationary position for 50% of scheduled shift or more, be able to frequently move about the office to direct patients, access office supplies, and equipment, and be able to lift up to 50 pounds.
Must be able to communicate with patients to convey necessary medical and financial information and document accurately in EMR and practice management system.
Regular travel to up to 3 assigned clinic locations, Pleasanton, Tracy, and Antioch. Periodic travel to other clinic locations as needed.
Position requires the use of telephone and office equipment such as computers, copier, fax, and scanner.
Position requires the use of medical equipment such as pharmaceutical refrigerators.
OSHA Classification Category II. Job duties include no exposure to blood, bodily fluids, or tissues, but employment may require performing unplanned Category I tasks.

Nice To Haves

College degree or continuing education courses desirable.

Responsibilities

Check patients in; update demographic and insurance information, collect signatures as needed.
Check out and make follow-up appointments.
Answer telephones and make appointments via computer scheduling.
Schedule maintenance and upkeep.
Relay phone messages to the doctors in a timely manner.
Check eligibility, obtain authorizations, process referrals, drug inventory.
Cash handling and end of day reconciliation, collect copays and balances.
Perform recalls
Sort mail and faxes
Assist with rooming, rinsing, and numbing patients, as needed.
Other duties as assigned by Clinical Operations Manager, or physician.