Front Desk Coordinator (Term - Limited) - Office of the Attorney General

State of Colorado•Denver, CO

38d•Onsite

About The Position

This position is subject to the Hiring Freeze as outlined in Executive Order D 2025 009. The selected finalist will have a start date after January 1, 2026. Candidates should be aware that while an offer may be extended, their employment will not commence prior to that date. Come join the Department of Law (DOL) where we are principled public servants who are innovative and better together. Our Front Desk Coordinator is a critical part of the DOL, and they are usually the first point of contact for anyone who reaches out to our department. You will have daily interaction with the Colorado Attorney General, DOL staff, and members of the public as well as undertake a variety of other work. If you're interested to learn all that our office does on behalf of the residents of CO, we encourage you to apply today! WHO WE ARE The Office of the Attorney General/Department of Law is the "People's Lawyer." The Attorney General, Phil Weiser, was elected by the people of Colorado and is the State's chief lawyer and law enforcement official. Our vision for the Department of Law is: "Together, we serve Colorado and its people, advancing the rule of law, protecting our democracy and promoting justice for all." Our core values and commitment to diversity, equity, and inclusion, drive our actions and demonstrate our focus on being principled public servants who are innovative and better together. Visit our website to learn more: https://coag.gov/. WHAT YOU WILL DO This position is open only to Colorado state residents. The Office of the Attorney General (OAG) consists of the elected Attorney General, Chief Deputy Attorney General, Associate Chief Deputy Attorney General, Solicitor General, Deputy for Intergovernmental Affairs, Director of Communications, and associated administrative staff. The OAG is responsible for setting legal policy for the Department of Law and for the State of Colorado. The OAG manages the Department of Law through the work of nine operational sections, Consumer Protection, Criminal Justice, Criminal Appeals, State Services, Revenue & Regulatory Law, Civil Litigation & Employment Law, Natural Resources & Environment, Division of Community Engagement, and Administration. The Department of Law represents and defends the legal interests of the people of the State of Colorado and its sovereignty. The Attorney General has primary authority for enforcement of consumer protection laws, prosecution of criminal appeals, antitrust laws, and certain natural resource and environmental matters and complex white-collar. The Attorney General is the chief legal counsel and advisor to state government including the governor, judicial branch, and the many state agencies, boards, and commissions. This is a term-limited position that is expected to last until August 2026 but may be adjusted based on the business needs of the office. This Front Desk Coordinator (Administrative Assistant II) will mainly provide front desk office support at the Wells Fargo Building, also referred to as DOL North. This person will also be responsible for managing mail received via United State Postal Service (USPS), delivery services, and e-filing.

Requirements

Two years of administrative assistant or clerical support in a professional office setting as the main function of your job. This experience must include providing front-facing customer service and managing calls.
Demonstrated attention to detail to ensure accuracy, thoroughness, and consistency of all work product
Strong interpersonal skills and ability to work collaboratively on a team
Demonstrated customer service skills and ability to de-escalate situations
Time management skills, including the ability to adapt as needed to meet shifting priorities and deadlines
Proficiency in MS Office, including Word, Excel, and Outlook
Excellent oral and written communication skills
Organizational skills, including the ability to plan and prioritize tasks

Nice To Haves

Experience working with confidential information
Experience managing a high volume of calls
Experience working for executives, including escorting guests, answering calls, and drafting correspondence
Advanced proficiency working with Microsoft Suite (Word, Excel, PowerPoint, Access, Outlook, Teams and SharePoint)
Experience working in a mail room or managing mail distribution
Additional experience beyond the two years providing administrative support.

Responsibilities

Greet visitors to the Department of Law
Answer and direct calls received on the main telephone line
Collect call tracking data, such as total number of calls, call types, and other relevant call information
Provide timely and professional response to voicemail messages
Accept deliveries and service of processes for the Department
Sort and distribute USPS mail and e-filings daily to appropriate sections
Oversee mail and e-filing processes
Accept and route Service of Process, deliveries and packages for the Department
Log in service of process and other documents
Support operational functions by assisting with unit and administrative tasks (e.g. make photocopies and produce written documents such as reports, spreadsheets, and other related materials as requested)

Benefits

Medical and dental health plans
Employer-paid life insurance
Paid vacation and sick leave earned each month
11 paid holidays per year
Public Service Loan Forgiveness - A borrower may qualify for forgiveness by making 120 on-time payments while employed full-time in public service, if they have certain kinds of federal loans in a qualifying repayment plan
Free access to an on-site fitness center
Strong, flexible retirement benefits including 401K and 457 plans
Distinctive career advancement opportunities throughout the State personnel system
Excellent work-life programs, such as flexible work schedules, professional development opportunities, and an employee discount program

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