Front Desk Coordinator
About The Position
Join Our Team as a Front Desk Coordinator! Are you a compassionate and detail-oriented individual with a knack for making others feel welcome and supported? Do you thrive in a dynamic environment where you can play a pivotal role in ensuring seamless patient experiences? Are you great with managing and encouraging people in their health goals? If so, we have an exciting opportunity for you! About Us: At True North Health Center, we are dedicated to providing top-notch healthcare services and a supportive environment for our patients. We believe that every interaction counts and contributes to the well-being of our patients. As a Front Office Coordinator, you'll be at the forefront of creating positive patient experiences, managing our office flow while ensuring the smooth progression of their care plans and health goals. We like to call this position the "quarterback" of our office as this position is in charge of managing the overall patient flow.
Requirements
- High school diploma or equivalent.
- Detail-oriented and organized with an ability to manage multiple tasks seamlessly.
- Effective communicator with a genuine interest in patient well-being.
- Adaptable and resourceful in handling changes and patient needs.
- Team player who thrives in a collaborative environment.
- Skilled at striking a balance between hospitality and assertiveness.
- Comfortable leading team discussions and huddles.
- Comfortable managing patients and ensuring they are reaching their health goals.
Nice To Haves
- Previous experience in a healthcare setting or customer service role is a plus.
- Proficiency in using electronic health records (EHR) systems is desirable.
- Demonstrated ability to handle patient interactions with professionalism and care.
- Ability to handle a fast paced environment
- Upbeat and uplifting personality
- Empathetic and patient demeanor to provide exceptional patient experiences
Responsibilities
- Engage with patients warmly and professionally, guiding them through their visits.
- Manage appointment scheduling and confirmations using our cutting-edge EHR system.
- Managing patient flow and office communication during shift
- Maintain accurate patient records and documentation for every appointment.
- Collaborate with the team to ensure a high percentage of kept appointments.
- Assist patients in completing required paperwork for re-exams and treatments.
- Cultivate a positive atmosphere while addressing and resolving challenges effectively.
- Lead daily team huddles to promote productivity and ensure goals are met.
Benefits
- Competitive pay, bonus and benefits package.
- Opportunity for professional growth and development.
- Positive and inclusive work culture.
- Meaningful work that directly impacts patient well-being.
- 401k Matching
- Paid Time off
- Paid Holidays
- Family Health Care Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
