Front Desk Coordinator

Tampa Family Health Centers • Tampa, FL

5d

About The Position

Tampa Family Health Centers is seeking a Front Desk Coordinator to support front office operations at assigned clinic locations.

The Front Desk Coordinator is responsible for greeting patients and completing patient registration at the point of service. This role interviews and validates protected health information (PHI) both in person and by phone, coordinates appointments, and supports efficient clinic and provider scheduling. As the first point of contact, the Front Desk Coordinator plays a critical role in ensuring a positive, professional patient experience.

Requirements

• High school diploma or equivalent
• Minimum of one (1) year of customer service experience
• Ability to navigate and enter data into an electronic health record
• Proficiency with Microsoft Word, Excel, Outlook, and healthcare-related software
• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills

Nice To Haves

• Bilingual (Spanish/English) preferred

Responsibilities

• Greet patients in a professional and courteous manner while providing high-quality customer service
• Register new patients according to established protocols, assisting with forms and documentation as needed
• Communicate Tampa Family Health Centers policies and procedures to patients
• Schedule, reschedule, and confirm patient appointments and recalls per protocol
• Obtain proof of insurance and ensure documentation is accurately scanned into the patient record
• Verify and update patient demographic and insurance information in the electronic health record
• Answer and manage incoming calls and route messages appropriately
• Collect and accurately document patient payments at the time of service
• Notify the answering service when the clinic is online or offline and forward messages to appropriate staff
• Maintain appointment logs and support daily front desk operations
• Adhere to all TFHC policies, accreditation standards, HIPAA requirements, and state and local regulations
• Promote positive relationships with patients, visitors, and the community
• Support the mission, vision, and values of Tampa Family Health Centers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED