Front Desk Coordinator (48312)
About The Position
Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology. The ideal Front Desk Coordinator views themselves as a “Director of First Impressions”. The successful candidate is friendly, professional, and has a natural talent for putting our patients first in delivering unparalleled customer service in a thriving fast-paced clinic.
Requirements
- High School Diploma or GED equivalent is required.
- Minimum 1-2 years experience in a medical office/clinic.
- Quality written and verbal communication skills.
- Quality mathematics skills.
- Professional in appearance and mannerisms.
- Able to work efficiently in a fast-paced environment
- Able to demonstrate compassion and caring when dealing with others, patients, and co-workers.
- Able to prioritize tasks, understand the provider’s instructions, and know when to seek information or advice.
Nice To Haves
- Prior dermatology or cosmetic experience is preferred.
- Knowledgeable of medical dermatology terms/CPT, ICD-10.
- Experience using EMR systems is a plus.
Responsibilities
- Responsible for accurately and professionally handling front desk operations including answering phones, greeting patients, scheduling all appointments, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.
- Prepares necessary patient paperwork before the patient’s appointment.
- Review EMA for information that needs to be updated.
- Updates patients' information and accurately enters it in EMA.
- Identifies payer sources, verifies insurance eligibility, and verifies prior authorization.
- Recording and collecting patient copays and/or balances at check-in/out.
- Other duties as assigned
Benefits
- Medical, Dental, and Vision insurance
- Short-term/Long-term disability
- Life and other voluntary plans
- 401(k) plan
- Employee Referral Program
- Paid Time-Off
- Company-Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
