Front Desk Coordinator - Anderson

AID Upstate • Anderson, SC

19h

About The Position

With over 35 years of service, AID Upstate is the only provider of comprehensive HIV care, prevention, and supportive services in our area, serving Greenville, Anderson, Pickens, and Oconee Counties. We provide support for the whole person, including HIV specialty and primary care, medical case management, referrals and payment assistance for medical care, health insurance premiums and copayment costs, and resources to meet everyday needs of those living with HIV such as our food pantry, transportation services, pharmaceutical assistance, mental health initiatives, and much more. We are currently seeking a Front Desk Coordinator to join our Anderson team. In this role, you will play a vital part in ensuring a welcoming, respectful, and well-coordinated experience for all clients accessing services at our Anderson location, supporting Prevention Services, Medical Services, and Client Services. Here is some of what you can expect in this role: You will play a vital role in delivering compassionate, respectful medical care by supporting our providers and ensuring each patient feels welcomed, supported, and treated with dignity. You will guide patients through their care experience—from check-in through follow-up—helping create a seamless, reassuring, and well-coordinated visit. You will help maintain a safe, clean, and well-stocked clinical environment, taking pride in a space that reflects our commitment to quality care and patient well-being. You will accurately document patient encounters and follow-up needs in our electronic medical record system (currently Epic), ensuring continuity of care and clear communication across the care team. You will uphold AID Upstate’s policies and procedures while adhering to all applicable federal, state, and local healthcare regulations and best practices. You will honor the trust placed in you by maintaining the highest standards of confidentiality and HIPAA compliance, both during and after your employment with AID Upstate. And here is what you can expect from AID Upstate: A competitive salary with Monday–Friday, daytime hours. A work environment fully focused on serving the community and supporting clients with dignity and respect. Comprehensive benefits, including generous employer contributions toward individual health insurance. All other insurance (dental, life, and disability) is fully covered by AID Upstate. Generous paid time off, starting at just over four weeks of PTO per year, plus ten paid holidays. If you are passionate about creating a welcoming environment and supporting individuals affected by HIV in accessing care and services, we would love to hear from you. At AID Upstate, we’re committed to fostering a respectful, supportive, and welcoming environment for our staff, patients, and community. For more than 35 years, we’ve worked to prevent and treat HIV/AIDS while ensuring every person we serve feels valued, cared for, and empowered to thrive. We believe a positive, compassionate workplace culture—where every voice is respected and authenticity is encouraged—is essential to the health of our organization and the communities we serve. Learn more about our ongoing commitment to a respectful and supportive community on our website. If you need assistance or an accommodation during the application or interview process, please contact John Rhodes, Human Resources Manager, at [email protected] or [phone], ext. 6252.

Requirements

• A high school diploma or equivalent; prior front desk, administrative, or medical office experience is strongly preferred.
• Experience as a Medical Assistant is strongly preferred.
• Proficiency in Microsoft Office (Word, Outlook) and comfort using office equipment such as phones, copiers, and scanners.
• Strong interpersonal and organizational skills, with the ability to work effectively with diverse populations.
• Ability to maintain confidentiality and comply with HIPAA regulations during and after employment.
• A valid South Carolina driver’s license.

Nice To Haves

• Spanish or other language proficiency is highly desired.

Responsibilities

• delivering compassionate, respectful medical care by supporting our providers and ensuring each patient feels welcomed, supported, and treated with dignity
• guide patients through their care experience—from check-in through follow-up—helping create a seamless, reassuring, and well-coordinated visit
• help maintain a safe, clean, and well-stocked clinical environment, taking pride in a space that reflects our commitment to quality care and patient well-being
• accurately document patient encounters and follow-up needs in our electronic medical record system (currently Epic), ensuring continuity of care and clear communication across the care team
• uphold AID Upstate’s policies and procedures while adhering to all applicable federal, state, and local healthcare regulations and best practices
• honor the trust placed in you by maintaining the highest standards of confidentiality and HIPAA compliance, both during and after your employment with AID Upstate

Benefits

• A competitive salary with Monday–Friday, daytime hours.
• A work environment fully focused on serving the community and supporting clients with dignity and respect.
• Comprehensive benefits, including generous employer contributions toward individual health insurance.
• All other insurance (dental, life, and disability) is fully covered by AID Upstate.
• Generous paid time off, starting at just over four weeks of PTO per year, plus ten paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED