Front Desk Coordinator

ABHS•Lexington, MA

16h

About The Position

Responsible for undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic money handling, and more. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures.

Requirements

High school diploma or equivalent required
Current CPR Certification
Narcan Certified
Successful work experience in a front office setting or in another clerical position
Strong working knowledge of office procedures and basic accounting principles
Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.
Enthusiastic self-starter operating with sustained energy and showing great initiative.
Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.
Excellent organizational skills.
Accepts constructive criticism well in an open and non-defensive manner.
Ability to manage conflicting priorities.
Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
Ability to function independently and with flexibility.
Ability to work under pressure, handle multiple tasks and interruptions.
Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs.
Ability to sit, stand, or walk for extended periods of time.
Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.

Nice To Haves

Associate’s Degree preferred
Experience in medical field is highly desirable.

Responsibilities

Greet clients and set a positive office atmosphere.
Answer and field phone calls at high call volume and direct to appropriate party.
Operate Office Equipment.
Receive and send out mail to Marlton Administrative Office.
Facility Scheduling and appointment confirmations.
Manage Appointments (Checking clients in and out).
Assessing Missed Appointment Fees.
Assure all intake paperwork is complete and saved to chart.
Upload records and client documentation.
Complete Prior and ADHD Authorizations.
Facilitate ADHD Screenings.
Clinical/Medical Support.
Communicate and facilitate appointment and schedule changes.
Send TH appointment links.
Send correspondence and assignments on behalf of clinicians.
Receive assignments and upload to chart.
Schedule Psychiatric F/U and ADD Screenings.
Send out Lyft Links for TMS clients.
Execute patient letters and requests for D/C and R/0.
Assist with med refill coordination.
Complete medication prior authorizations (Medline Only).
Triage and coordinate medication processing with pharmacies (Medline Only).
Coordination and retrieval of lab orders through LabCorp and Quest.
Patient de-escalation and crisis management.
Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.