Front Desk Coordinator

Atlantic Health Strategies•Newton, MA

1d•Onsite

About The Position

At Asteroid Health, we provide integrated, recovery oriented behavioral health and substance use treatment services. We are committed to compassionate, evidence-based care and a professional, welcoming experience at every point of contact. Our clinical, admissions, and operations teams work together to support long-term wellness and sustained recovery. We are hiring a Front Desk Coordinator who will serve as the first point of contact for our clinic. You play a critical role in daily operations, patient experience, insurance verification, and administrative support. This role combines front desk responsibilities, benefits verification, admissions coordination, and direct support to the Program Director. If you are organized, dependable, and confident in managing multiple priorities in a fast-paced clinical setting, we want to meet you.

Requirements

Ability to work on-site in Newton, MA.
High school diploma or equivalent required.
At least two years of administrative or front desk experience in a general office setting required.
Experience in a medical, behavioral health, or substance use treatment setting preferred.
Insurance verification experience preferred or willingness to learn quickly.
Strong phone skills and professional communication.
Ability to multitask and prioritize in a busy clinical environment.
Comfort using email, EHR systems, spreadsheets, scanners, and office technology.
Discretion when handling confidential information.

Nice To Haves

Experience in a medical, behavioral health, or substance use treatment setting preferred.
Insurance verification experience preferred or willingness to learn quickly.

Responsibilities

Answer incoming calls promptly and professionally.
Welcome patients, families, and visitors and create a positive first impression.
Schedule appointments, intakes, and follow ups.
Maintain patient confidentiality and comply with HIPAA requirements.
Complete insurance verification of benefits for new admissions and scheduled patients, including deductibles, copays, out of pocket maximums, and authorization requirements.
Communicate insurance details clearly to the Program Director and clinical team.
Follow up with insurance companies to resolve discrepancies.
Support admissions by collecting documentation and coordinating scheduling.
Provide administrative support to the Program Director, including scheduling, tracking forms, basic reports, and compliance logs.
Maintain an organized front desk and lobby area and monitor supply levels.
Assist with scanning, filing, and document management.