Front Desk Coordinator

Neighborhood Health Center•Buffalo, NY

19d•$22•Onsite

About The Position

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story – consider joining us at Neighborhood! As a Front Desk Coordinator, you’ll have an important role in the patient experience at Neighborhood. About the Role: You’ll have responsibilities that include patient intake, checkout, and assisting the Practice Managers in monitoring patient flow and work quality. Carries out front desk customer service and coordination of front desk staff assignments Coordinates patient registration, check-in, and check-out Initiates escalation plan when customer service issues arise Prepares staff schedules and updates timecards in support of Assistant Practice Manager Hourly Rate: $22.25 per hour based on a full-time, 40 hour work week. You will be primarily based at our Mattina location, 300 Niagara St. in Buffalo. What it’s Like to Work at Neighborhood: The top three words employees say describe the work environment are: teamwork, supportive, kind . These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other’s ideas, and see opportunities to innovate and find solutions when challenges arise. Education and Skills to be a Front Desk Coordinator: High school diploma or equivalent required. Additional formal training or on-the-job training required. No experience required Must be available to work any shift Monday-Friday between 7:45 a.m. and 8:00 p.m. What We Offer: Compensation: Starting rate $22.25 per hour. Benefits: You’ll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays. About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person’s ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We’re working toward a Western New York where all enjoy their highest level of health and wellbeing. Neighborhood Health Center is an equal opportunity employer.

Requirements

High school diploma or equivalent required.
Additional formal training or on-the-job training required.
No experience required
Must be available to work any shift Monday-Friday between 7:45 a.m. and 8:00 p.m.

Responsibilities

patient intake
checkout
assisting the Practice Managers in monitoring patient flow and work quality
Carries out front desk customer service and coordination of front desk staff assignments
Coordinates patient registration, check-in, and check-out
Initiates escalation plan when customer service issues arise
Prepares staff schedules and updates timecards in support of Assistant Practice Manager