Front Desk Coordinator - Riverside

Total Wellness Inc•Riverside, CA

10h•Onsite

About The Position

Be the First Smile. Be the Energy. Be the Difference. At Marketplace Physical Therapy, our Front Desk Coordinators are more than receptionists — they are the heartbeat of the clinic. You are the first impression, the steady presence in a fast-paced environment, and the person who keeps everything flowing efficiently. We are a technology-forward clinic that leverages modern systems and AI-driven innovations to support our team. Our tools help streamline communication, scheduling, and workflow so you can focus on what matters most: creating an exceptional patient experience. If you love connecting with people, thrive in organized systems, and enjoy being part of a growth-focused team, this role was built for you. As our Patient Care Coordinator, you will provide professional, high-quality customer service while maintaining efficient front desk operations. You will also play a key role in encouraging patients to complete their prescribed plan of care — helping them stay consistent and achieve their goals.

Requirements

High School Diploma required
Comfortable navigating multiple software systems and learning new technology
Strong attention to detail
Professional and welcoming communication (in-person and phone)
Enthusiastic and service-oriented mindset
Excellent interpersonal and communication skills
Ability to empathize and build rapport with patients
Troubleshooting skills with minimal assistance
Ability to adapt to changing patient needs
Effective problem-solving, decision-making, and time management skills
Ability to prioritize tasks efficiently
Initiative, attentiveness, and willingness to go above and beyond for patients

Responsibilities

Greet all patients professionally and enthusiastically
Maintain a clean and organized workstation
Check in patients and mark no-shows promptly according to clinic grace periods
Schedule all patient appointments in accordance with clinic scheduling guidelines
Confirm next-day evaluations
Work all no-shows daily
Maintain full schedules by filling all available appointment times
Collect co-pays (credit card, debit card, cash, check)
Enter payments into WebPT, PayJunction, and QuickBooks
Monitor the waiting room to ensure no patients are overlooked
Answer all incoming calls while maintaining consistent call volume
Complete all incoming voicemails within 24 hours
Document clear and comprehensive notes in patient charts
Manage the lost patient log, payment log, waitlist, and website appointment requests
Perform additional duties as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.