Front Desk Coordinator

Ellis and Badenhausen Ortho•Louisville, KY

12d•Onsite

About The Position

Join a team where people truly make the difference. At Ellis & Badenhausen Orthopaedics, we believe our success starts with the dedication, talent, and positive spirit of our employees. We are proud to serve the Greater Louisville and Southern Indiana community with the highest quality orthopedic care, and we remain committed to keeping patient care at the center of everything we do. By supporting an experienced, compassionate team and embracing the latest medical technology and advancements, we continue to provide outstanding care to the patients who trust us every day. Position Title: Front Desk Coordinator - Checkout Reports to: Office Manager Job Location: Dixie Hwy Loaction (5120 Dixie Hway, Louisville 40216) This position features: Generous pay and benefits including a 401k, profit-sharing plan and birthday PTO!

Requirements

Cooperative work attitude toward co-employees, management, patients, visitors, and physicians
Ability to promote favorable facility image with physicians, patients, insurance companies, and general public
Ability to make decisions and solve problems.
Ability to analyze and interpret data.
Ability to communicate clearly and effectively in writing and verbally.
Skill in exercising a high degree of initiative, judgment and discretion.
Required
High school diploma or GED certificate
Good typing skills
Excellent communication skills
Good computer skills; knowledge of word-processing software
Strong ethical and moral character
Knowledge of medical terminology
Willingness to support and encourage co-workers

Nice To Haves

Medical Office experience

Responsibilities

"Opens" the office each day, according to protocol
Schedules patient appointments: explains to patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patients financial obligation, provides patients several scheduling options, follows physician-approved scheduling guideline
Runs all encounter forms one day ahead of time
Ensures all patient EHR charts have been created and reviewed; attached encounter forms to patient traveling paperwork
Greets patients as they arrive for scheduled appointments
Provides new patients appropriate paperwork for required signatures
Verifies demographic and insurance information for all patients, according to protocol; makes a copy of each patient's insurance card, front and back
Explains financial and collection policies to new patients as needed and refers them to the billing office when appropriate
Ensures all patient paperwork is complete before patient is seenputs the chart up for the clinical staff
Informs patients in the reception area when the physicians are running behind
Screens visitors and responds to routine requests for information
Ensures all faxes are cleared off the machine and distributed throughout the day
Sorts incoming reports and directs to appropriate physician
Keeps the patient reception area neat and clean at all times throughout the day
Facilitates any physician requests throughout the day
Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice
Maintains detailed knowledge of practice management and other computer software as it relates to job functions
Learns all aspects of Outlook, Athena EHR, Dialpad and other programs
Schedules follow up appointments, as needed
Runs patients back as needed
Collects patients co pay and outstanding balances, or deposits prior to the patients appointment
Attends all regular staff meetings
Performs all other tasks and projects assigned by the Manager or Team Leader/Supervisor
Other duties as assigned