Front Desk Coordinator

Sollis Health•Palo Alto, CA

10d•$25 - $30•Onsite

About The Position

Sollis Health is looking for a passionate, customer service and hospitality-driven, Front Desk Coordinator to play an important role in our member’s experience as the first person they interact with when they come into our concierge clinics. You will be a first impression ambassador creating a memorable experience as you take patients through our intake and checkout process. Part Time - M-F 7A-3p, 3P-11P , Sat/Sun 9A-5P - 16 hours/week

Requirements

Associates degree or greater required
1-2 years of previous hospitality and/or medical office experience strongly preferred
Excellent administrative background, especially in managing customers on the phone
Ability to efficiently execute (and often improve) established office routines and policies.
Exceptional organizational and attention to detail.
Excellent communication skills and the ability to work cross-functionally among departments and teams.
Tech-savvy with the ability to learn new technology quickly.
Ability to think and work independently, effectively, and efficiently as if running your own business unit
Ambitious, strong work ethic, and open to new ideas

Responsibilities

Greeting members/patients in a warm and friendly manner as they enter our clinics ensuring they receive a high-level of customer service.
Managing patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation.
Conducting temperature checks and COVID screening questions.
Entering membership leads and patient demographics into Salesforce
Scheduling follow up appointments for medical evaluations, vaccinations and house calls as appropriate.
Addressing any member questions or concerns in a timely manner and escalating them as needed.
Answering the Sollis medical hotline as needed and directing patients to the appropriate team members for their medical care, billing questions or other needs
Keeping the office space and the entire clinic clean and presentable meeting Sollis brand standards.
Distributing mail and facilitating mailing items to members and signing for packages on occasion .
Checking inventory, ensuring rooms have adequate supplies, restocking where needed and partnering with the inventory coordinator to order more supplies as needed.
Performing related duties as required