Front Desk Coordinator – Patient Experience & Operations

Baton Rouge Primary Care Collaborative Inc•Baton Rouge, LA

2d•Onsite

About The Position

As a Front Desk Coordinator, you’ll manage the daily flow of patients and information across one or more clinic locations. You’ll handle check-in and check-out, appointment scheduling, phone support, and administrative coordination—ensuring physicians, clinical staff, and patients stay aligned throughout the day. This is a full-time, on-site role in a fast-paced, urban medical office environment.

Requirements

Associate’s Degree or higher
Minimum 1 year experience in reception or office coordination
Minimum 2 years experience in a medical office setting
Working knowledge of medical terminology
Strong organizational, communication, and customer service skills
Comfortable multitasking and adapting in a fast-paced environment
Ability to sit or stand for extended periods
Ability to communicate clearly in English
Flexibility to manage interruptions and shifting priorities
Ability to operate standard office equipment (computers, copier, fax, phone systems)
Strong interpersonal skills and team-oriented mindset
Maintain a neat, professional appearance and adhere to dress code
Wear identification while on duty
Uphold strict employee and patient confidentiality standards

Responsibilities

Greet patients warmly and professionally, both in person and by phone
Schedule, reschedule, and cancel appointments; accurately track no-shows and cancellations
Print and maintain daily provider schedules
Confirm next-day appointments and verify insurance information
Strategically accommodate walk-ins, urgent visits, and emergency add-ons
Create and mail new patient packets
Scan and maintain demographic and clinical documents within patient charts
Coordinate laboratory deliveries and pick-ups as needed
Process managed care and third-party forms
Provide back-up support to check-out and phone scheduling functions
Collect and post co-pays, self-pay amounts, and past-due balances
Reconcile daily encounter forms and financial batches; secure daily deposits
Complete requisitions, billing updates, and related transactions as needed
Maintain recall systems and conduct follow-up outreach
Support monthly appointment outreach (e.g., EPSDT, MCO enrollees)
Manage voicemail and place phones on night call per protocol
Fax medical records and maintain logs of requests
Monitor and restock front desk forms and supplies